Shopping Experience Cashier & Service Desk Specialist

Al-Futtaim; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Al-Futtaim Retail is seeking a Shopping Experience Assistant - Cashier to support customers at the info desk. You will manage cash transactions, assist shoppers, and help ensure smooth store operations while maintaining high service standards.

The role requires a high school diploma, at least 2 years in a customer service role, and strong English; Arabic is preferred. You will be part of a diverse team within a major regional retailer in Abu Dhabi.

Qualifications

• Proactive in handling tasks and customer needs.
• Strong communication and interpersonal abilities for effective engagement.
• Good problem-solving to address issues and improve processes.
• Customer-focused approach to ensure satisfaction and loyalty.

Responsibilities

• Follow cash-handling SOP and process payments by cash, cheque, card, vouchers or debit.
• Ensure 100% accuracy in recording all register transactions.
• Count and record float before opening and at close for accurate cash handling.
• Prepare daily/weekly/monthly reports for returns and exchanges and analyze sales trends.
• Greet customers, provide shopping tools, bags, and assist to minimize queues.
• Handle routine complaints promptly to guarantee customer satisfaction.
• Book IKEA services (Home Delivery, Assembly, Measurement) and follow up on stock issues.
• Ensure safety and order in play areas and communicate with Duty Manager as needed.

Skills

Proactivity

Communication skills

Problem-solving

Customer focus

Education

High School diploma

Job description

Al-Futtaim Retail is seeking a Shopping Experience Assistant - Cashier to support customers at the info desk. You will manage cash transactions, assist shoppers, and help ensure smooth store operations while maintaining high service standards.

The role requires a high school diploma, at least 2 years in a customer service role, and strong English; Arabic is preferred. You will be part of a diverse team within a major regional retailer in Abu Dhabi.