Shipping & Logistics Customer Service Specialist

X-Press Feeders

Dubai

On-site

AED 80,000 - 120,000

Full time

10 days ago

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Job summary

X-Press Feeders in Dubai, UAE, is seeking a Customer Service Representative to manage shipping and logistics for the West Asia region. You will be the main contact for customers, coordinate bookings, handle documentation, and monitor shipments with cross-functional teams.

The role emphasizes timely responses, professional issue resolution, and ongoing performance improvement to support business growth. Candidates should have 2–5 years in shipping logistics and strong MS Office skills.

Qualifications

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Maritime Studies, or related field.
2-5 years of customer service experience in shipping/logistics/freight forwarding/maritime.
Experience with container shipping operations and documentation preferred.
Experience handling customer accounts in regional or international environment is an advantage.

Responsibilities

Serve as the primary contact point for assigned customers and stakeholders.
Build and maintain strong relationships with customers, forwarders, NVOCCs, and partners.
Respond promptly to inquiries, requests, and complaints.
Ensure issues are resolved professionally within service levels.
Maintain records in company systems and monitor bookings and schedules.
Track cargo movements and provide shipment status updates.
Coordinate documentation and amendments for shipping instructions and bills of lading.
Support commercial team in customer retention and reporting.
Monitor KPIs and contribute to service improvements.