Shift Operations Lead: Drive Efficiency & Safety

Q Express Documents Transport LLC - Dubai South Branch - L14; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Q Express Documents Transport LLC - Dubai South Branch - L14 is seeking an Operations Lead/Supervisor to manage shift performance and ensure processes are followed on the floor. This hands-on role involves leading a team, coordinating with managers, and guiding staff to deliver service excellence.

You will monitor workflows, train employees, support improvement projects, and collaborate with other departments to resolve issues, uphold safety, quality, and productivity across shifts.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school diploma or equivalent.
• Flexible schedule incl. weekends/nights/holidays.
• Able to lift up to 49 pounds and stand for shifts up to 12 hours.
• Knowledge of Lean, Kaizen, Six Sigma concepts.

Responsibilities

• Measure and monitor workflows, track onsite performance, and provide shift information to frontline management.
• Support and train employees to deliver great service and supervise daily tasks.
• Support projects to improve processes, cultivate safety, and increase workforce engagement.
• Work with other departments to address issues and support needs in KPIs.
• Use data analysis to identify ways to optimise safety, quality and productivity.

Skills

Leadership

Team supervision

Data analysis

Lean, Kaizen knowledge

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Q Express Documents Transport LLC - Dubai South Branch - L14 is seeking an Operations Lead/Supervisor to manage shift performance and ensure processes are followed on the floor. This hands-on role involves leading a team, coordinating with managers, and guiding staff to deliver service excellence.

You will monitor workflows, train employees, support improvement projects, and collaborate with other departments to resolve issues, uphold safety, quality, and productivity across shifts.