Fulfillment Center Ops Lead — Shift Coach & Optimizer

Amazon; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Amazon in Dubai seeks an Operations Lead/Supervisor to oversee shift performance at our work sites. You will be the first point of contact for the team, ensuring adherence to safety, quality, and processes during your shift.

This hands-on role involves guiding staff, coordinating with other departments, and using data to drive improvements for on-time delivery and operational excellence.

A background with Office tools and flexible shift availability is preferred.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• high school diploma or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

Responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

Education

High school diploma or equivalent

Tools

Microsoft Office

Lean

Kaizen

Six Sigma

Job description

Amazon in Dubai seeks an Operations Lead/Supervisor to oversee shift performance at our work sites. You will be the first point of contact for the team, ensuring adherence to safety, quality, and processes during your shift.

This hands-on role involves guiding staff, coordinating with other departments, and using data to drive improvements for on-time delivery and operational excellence.

A background with Office tools and flexible shift availability is preferred.