ServiceNow Track Lead — Automation & ITIL Optimization

HCL Technologies Limited Abu Dhabi; Abu Dhabi; On-site; AED 250,000 - 450,000; Full time

Job summary

Sapsf in the United Arab Emirates is seeking a ServiceNow Consultant with 8+ years of experience to support a leading banking client in Abu Dhabi. The role centers on a comprehensive gap assessment of the current ServiceNow environment and driving automation and platform optimization in line with banking standards.

The successful candidate will align ITIL practices with regulatory requirements, propose actionable improvements, and enhance platform performance for ITSM and ITOM.

Qualifications

• 8+ years of ServiceNow consulting experience.
• Strong knowledge of ITSM and ITOM.
• Experience with banking regulatory requirements.

Responsibilities

• Conduct end-to-end gap assessment of the existing ServiceNow environment (ITSM, ITOM, integrations, workflows).
• Identify gaps in configurations, processes, and governance; provide actionable optimization recommendations.

Skills

ServiceNow

ITSM

ITOM

Automation

Banking compliance

Gap analysis

Tools

ServiceNow Platform

Job description

Sapsf in the United Arab Emirates is seeking a ServiceNow Consultant with 8+ years of experience to support a leading banking client in Abu Dhabi. The role centers on a comprehensive gap assessment of the current ServiceNow environment and driving automation and platform optimization in line with banking standards.

The successful candidate will align ITIL practices with regulatory requirements, propose actionable improvements, and enhance platform performance for ITSM and ITOM.