ServiceNow Technical Lead | Iconic IT Consulting Service LLC | Abu Dhabi

Iconic IT Consulting Service LLC; Abu Dhabi; Vor Ort; AED 350.000 - 520.000; Vollzeit

Zusammenfassung

Iconic IT Consulting Service LLC is seeking an experienced ServiceNow Technical Lead for an on-site 9-month contract in Abu Dhabi. You will own technical architecture, platform engineering, demand triage, backlog prioritization, and release controls while delivering robust, scalable ServiceNow solutions.

You will lead hands-on development, manage technical debt, and ensure compliance with regulated-environment governance, with strong vendor collaboration and reporting to drive platform stability

Qualifikationen

• Bachelor's degree in a technical discipline.
• 8+ years engineering experience, 5+ years ServiceNow focus.
• Strong ServiceNow development, scripting, and integration experience.
• Operational expertise in demand triage, backlog prioritization, releases.
• Experience with regulated environments and vendor management.
• Excellent English communication and collaboration skills.

Aufgaben

• Drive hands-on ServiceNow implementation leadership and architecture.
• Lead demand triage, backlog prioritization, and sprint planning across squads.
• Oversee release management, upgrade controls, and deployment verification.
• Enforce access oversight, role-based security, and instance hardening.
• Implement debt management, code review standards, and script optimization.
• Generate performance dashboards, health metrics, and telemetry logs.
• Support governance, audits, and vendor management.
• Collaborate with IT vendors and multidisciplinary teams.

Kenntnisse

ServiceNow

Technical leadership

Scripting JavaScript

Jelly

GlideAPI

Integrations

CI/CD

Git version control

Ausbildung

Bachelor's degree in Computer Science/Engineering

Tools

ATF

IntegrationHub

Service Portal

Jobbeschreibung

Position Summary

Iconic IT Consulting Service LLC is actively seeking an experienced, high-caliber, and technical ServiceNow Technical Lead with a minimum of 8+ years of overall engineering experience, including at least 5+ years specializing in ServiceNow, to join our technology team on an urgent 9-month contract assignment on‑site in Abu Dhabi [cite: shrutika-naik]. In this critical technical leadership role, you will be responsible for driving hands‑on ServiceNow implementation leadership, technical architecture, demand triage, backlog prioritization, release and upgrade controls, access oversight, technical‑debt management, and performance reporting. You will leverage your deep specialist expertise in ServiceNow development, regulated‑environment governance, and vendor management to deliver uncompromised platform stability, code quality, and technical excellence. This opportunity offers competitive compensation, structured technical visibility, and exceptional career growth prospects within a premier global IT consulting and recruitment enterprise [cite: shrutika-naik].

Detailed Job Description

As a ServiceNow Technical Lead supporting our operations on‑site in Abu Dhabi on a 9-month contract basis, you will take full operational, tactical, and technical ownership of ServiceNow technical architecture, platform engineering, customization governance, and release management [cite: shrutika-naik]. Your day‑to‑day responsibilities include leading hands‑on ServiceNow implementation workflows, managing demand triage and backlog prioritization, overseeing release and upgrade controls, maintaining strict access oversight, executing technical‑debt management strategies, generating performance reports, and supporting regulated‑environment governance and vendor management. You will utilize your proactive troubleshooting and analytical problem‑solving skills to resolve complex technical architecture bottlenecks under strict project delivery milestones.

• Drive hands‑on ServiceNow implementation leadership, technical architecture, and advanced module customization.
• Manage technical demand triage, backlog prioritization, and development sprint planning across engineering squads.
• Oversee release management, update set validation, upgrade controls, and deployment verification procedures.
• Enforce strict access oversight, role‑based security configurations, and instance hardening protocols.
• Implement proactive technical‑debt management, code review standards, and script optimization practices.
• Generate and maintain performance reporting dashboards, system health metrics, and telemetry logs.
• Support regulated‑environment governance, audit compliance, and technical documentation standards.
• Collaborate seamlessly with IT vendors, integration partners, and multidisciplinary engineering teams.

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.
• Minimum of 8+ years of progressive professional engineering experience [cite: shrutika-naik].
• Minimum of 5+ years of specialized hands‑on implementation and technical leadership experience with ServiceNow [cite: shrutika-naik].
• Strong, demonstrable practical expertise in ServiceNow development, scripting (JavaScript, Jelly, GlideAPI), and integrations.
• Proven operational experience in demand triage, backlog prioritization, release controls, and upgrade management.
• Solid practical proficiency in technical‑debt management, access oversight, and regulated‑environment governance [cite: shrutika-naik].
• Exceptional analytical, troubleshooting, debugging, and problem‑solving capabilities under complex enterprise environments.
• Excellent written and verbal English communication skills with strong technical collaboration and presentation abilities.
• Mandatory legal work eligibility and physical availability for the 9‑month on‑site assignment in Abu Dhabi [cite: shrutika-naik].

• Official ServiceNow certifications such as ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA).
• Prior professional working experience in top‑tier technology consulting firms, financial services, or regulated enterprise IT environments.
• Hands‑on familiarity with Automated Test Framework (ATF), IntegrationHub, and Service Portal development.
• Experience with CI/CD deployment pipelines and git version control integration for ServiceNow instances.

Application Information

• Recruiter: Iconic IT Consulting Service LLC Recruitment Division
• Contact Name: Shrutika Naik (Senior Talent Acquisition Specialist) [cite: shrutika-naik]
• Email: [e-mail] [cite: shrutika-naik]
• Salary/Rate: Market Competitive / Enterprise Contract Package
• Deadline: Open until filled (Urgent Abu Dhabi On‑Site Opening)
• Notice Period: Immediate to 14 Days
• Contract Duration: 9 Months Contract Engagement (Abu Dhabi, UAE) [cite: shrutika-naik]

Recruitment Pro Tip

• When applying for this ServiceNow Technical Lead position, ensure your resume explicitly highlights your technical scripting and implementation portfolio, details your upgrade control and release management experience, and confirms your availability for the 9-month assignment in Abu Dhabi.