ServiceNow Platform Lead | Iconic IT Consulting Service LLC | Abu Dhabi

Iconic IT Consulting Service LLC; Abu Dhabi; On-site; AED 420,000 - 600,000; Full time

Job summary

Iconic IT Consulting Service LLC seeks an experienced ServiceNow Platform Lead for an on-site, nine-month assignment in Abu Dhabi. You will own service-now governance, delivery pipelines, and platform reliability while managing vendor relationships and executive reporting.

The role requires 10+ years in technology/ITSM and 5+ years in ServiceNow, with strong English communication and availability for an on-site engagement. Competitive enterprise package.

Qualifications

• 10+ years of technology and IT service-management experience.
• 5+ years specializing in hands-on ServiceNow implementation.
• On-site availability in Abu Dhabi for a 9-month contract.
• Strong governance, vendor management, and reporting skills.
• Excellent English communication with executive stakeholders.

Responsibilities

• Lead hands-on ServiceNow implementation and architecture.
• Direct demand triage, backlog prioritization, and sprint planning.
• Oversee release management, upgrade controls, and update set deployments.
• Enforce access controls, security, and platform compliance.
• Drive technical-debt management and performance reporting.
• Maintain regulated-environment governance and vendor relationships.

Skills

ServiceNow

Platform leadership

Governance

Executive reporting

Education

Bachelors in CS/IT/SE

Tools

Azure

AWS

ITIL v4

Job description

Position Summary

Iconic IT Consulting Service LLC is actively seeking an experienced, high-caliber, and technical ServiceNow Platform Lead with a minimum of 10+ years of overall technology and service-management experience, including at least 5+ years specializing in ServiceNow, to join our technology team on an urgent 9-month contract assignment on-site in Abu Dhabi. In this critical platform leadership role, you will be responsible for spearheading hands-on ServiceNow implementation leadership, demand triage, backlog prioritization, release and upgrade controls, access oversight, technical-debt management, and executive performance reporting. You will leverage your deep specialist expertise in ServiceNow architecture, regulated-environment governance, and vendor management to deliver uncompromised platform reliability, operational efficiency, and enterprise IT service excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT consulting and recruitment enterprise [cite: shrutika-naik].

Detailed Job Description

As a ServiceNow Platform Lead supporting our operations on-site in Abu Dhabi on a 9-month contract basis, you will take full operational, tactical, and technical ownership of the ServiceNow platform ecosystem, governance frameworks, and delivery pipelines [cite: shrutika-naik]. Your day-to-day responsibilities include directing hands-on ServiceNow implementation leadership, managing demand triage and backlog prioritization, overseeing release and upgrade controls, maintaining stringent access oversight, executing technical-debt management strategies, generating executive performance reports, and demonstrating rigorous regulated-environment governance and vendor management. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex platform bottlenecks under strict project delivery milestones. Furthermore, you will manage application requirements by sending your updated resume via direct email to [e-mail] with the position name clearly specified in your application [cite: shrutika-naik], ensuring strict compliance with the 10+ years of technology experience and 5+ years of ServiceNow prerequisites [cite: shrutika-naik].

• Spearhead hands-on ServiceNow implementation leadership, architectural planning, and enterprise platform strategy.
• Manage end-to-end demand triage, backlog prioritization, and sprint planning across ServiceNow modules.
• Oversee release management, upgrade controls, update set deployments, and version control procedures.
• Enforce rigorous access oversight, security controls, user provisioning policies, and platform compliance.
• Implement proactive technical-debt management strategies, code refactoring, and performance optimization protocols.
• Generate and present comprehensive executive performance reports, service analytics, and dashboard metrics.
• Demonstrate rigorous regulated-environment governance, compliance adherence, and audit readiness.
• Direct effective vendor management, third-party integration support, and technical partner relationships.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 10+ years of progressive professional experience in technology and IT service-management [cite: shrutika-naik].
• Minimum of 5+ years of specialized hands-on implementation and leadership experience with ServiceNow [cite: shrutika-naik].
• Strong, demonstrable practical expertise in demand triage, backlog prioritization, and release/upgrade controls.
• Proven operational experience in technical-debt management, access oversight, and executive performance reporting.
• Solid practical proficiency in regulated-environment governance and IT vendor management [cite: shrutika-naik].
• Exceptional analytical, troubleshooting, debugging, and problem-solving capabilities under complex enterprise environments.
• Excellent written and verbal English communication skills with strong executive stakeholder presentation abilities.
• Mandatory legal work eligibility and physical availability for the 9-month on-site assignment in Abu Dhabi [cite: shrutika-naik].

• Official ServiceNow certifications such as ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
• Prior professional working experience in top-tier technology consulting firms, banking, or heavily regulated enterprise sectors.
• Hands-on familiarity with ITIL v4 framework principles and agile service delivery methodologies.
• Experience integrating ServiceNow with complex enterprise middleware and cloud platforms (Azure, AWS).

Application Information

• Recruiter: Iconic IT Consulting Service LLC Recruitment Division
• Contact Name: Shrutika Naik (Senior Talent Acquisition Specialist) [cite: shrutika-naik]
• Email: [e-mail] [cite: shrutika-naik]
• Salary/Rate: Market Competitive / Enterprise Contract Package
• Deadline: Open until filled (Urgent Abu Dhabi On-Site Opening)
• Notice Period: Immediate to 14 DaysContract Duration: 9 Months Contract Engagement (Abu Dhabi, UAE) [cite: shrutika-naik]