ServiceNow Technical Lead - Platform Engineering

DiceTek UAE; Abu Dhabi; On-site; AED 420,000 - 540,000; Full time

Job summary

Dicetek LLC in Abu Dhabi, United Arab Emirates, is seeking a ServiceNow Technical Lead - Platform Engineering to lead design, development and integration of ServiceNow solutions within the Digital Workplace function. The role involves overseeing platform requirements, ensuring secure and reliable implementations, and guiding technical governance across upgrades, deployments and enhancements.

The candidate will mentor engineers, review technical deliverables and coordinate knowledge transfer from

Job description

ServiceNow Technical Lead - Platform Engineering Job Snapshot - Role: ServiceNow Technical Lead - Platform Engineering - Location: Abu Dhabi, United Arab Emirates - Industry: I T and Services - Function: IT-Software Development - Experience: Not specified - Job Type: Full Time - Work Arrangement: On-site

Dicetek LLC is seeking a ServiceNow Technical Lead - Platform Engineering for a full-time, on-site opportunity in Abu Dhabi, United Arab Emirates. The role is responsible for leading ServiceNow solution design, development and technical engineering within the Digital Workplace function. The successful candidate will oversee the delivery of approved platform requirements, maintain engineering standards and ensure that ServiceNow applications, integrations and platform changes are implemented securely and reliably. Working closely with the Platform Lead and Enterprise Architecture teams, the position will provide technical oversight across scoped application development, integration engineering, platform upgrades, regression testing and deployment management. The role also involves developing internal engineering capabilities, reviewing technical deliverables and coordinating knowledge transfer from implementation partners to support sustainable platform operations.

Job Details

• Country: United Arab Emirates
• City: Abu Dhabi
• Industry: I T and Services
• Function: IT-Software Development
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

ServiceNow Solution Design and Engineering

• Lead ServiceNow technical design and engineering activities within the Digital Workplace function.
• Translate approved business and technical requirements into ServiceNow solution designs.
• Deliver approved development and integration requirements in coordination with relevant stakeholders.
• Work with the Platform Lead and Enterprise Architecture teams to maintain alignment with approved platform standards.
• Develop reusable engineering patterns that support consistent ServiceNow development.
• Review technical solutions to ensure maintainability, security and operational reliability.
• Maintain appropriate technical documentation for implemented solutions.

ServiceNow Application Development

• Design, develop and maintain ServiceNow scoped applications.
• Develop platform functionality using JavaScript and ServiceNow Glide APIs.
• Configure and maintain business rules and client-side and server-side scripts.
• Implement and review Access Control Lists (ACLs) to support appropriate application security.
• Develop automated workflows using ServiceNow Flow Designer.
• Maintain scoped application development standards and approved configuration practices.
• Review application code and configuration changes before deployment.
• Identify and manage technical debt associated with ServiceNow applications and customizations.

Integration Engineering

• Design, develop and maintain ServiceNow integrations using REST APIs.
• Implement appropriate authentication mechanisms for integration endpoints.
• Develop and maintain integration data transformations.
• Configure error handling and exception-management processes for integration workflows.
• Investigate integration failures and identify appropriate corrective actions.
• Review integration designs for security, reliability and maintainability.
• Coordinate integration requirements with relevant application and platform stakeholders.
• Maintain technical records for implemented integrations.

Secure Development and Source Control

• Apply secure coding practices across ServiceNow development activities.
• Review scripts, application configurations and integration components for security weaknesses.
• Maintain appropriate source-control practices for platform development.
• Govern ServiceNow update sets and associated change records.
• Ensure code and configuration changes follow approved engineering controls.
• Support traceability between approved requirements, technical changes and deployment records.
• Maintain evidence of technical reviews and validation activities.

Platform Upgrades and Regression Testing

• Coordinate technical assessments for ServiceNow platform upgrades.
• Identify potential upgrade conflicts affecting scoped applications, scripts and integrations.
• Review and resolve upgrade-related technical issues.
• Develop and execute appropriate regression testing activities.
• Validate application functionality and integration behaviour following platform changes.
• Document upgrade assessments, testing outcomes and outstanding technical issues.
• Coordinate upgrade readiness with the Platform Lead and relevant technical stakeholders.

Deployment and Rollback Management

• Prepare technical deployment plans for approved ServiceNow changes.
• Define rollback procedures for application and integration releases.
• Review deployment dependencies and potential implementation risks.
• Ensure appropriate testing and validation are completed before deployment.
• Maintain records of deployment activities and technical approvals.
• Support controlled implementation and recovery procedures.
• Document post-deployment findings and required corrective actions.

Engineering Standards and Technical Governance

• Establish and maintain reusable ServiceNow engineering patterns.
• Maintain technical standards for scoped applications and integrations.
• Review development deliverables for compliance with approved engineering requirements.
• Maintain a technical-debt backlog and coordinate improvement priorities.
• Support consistent application of source-control, testing and change-management practices.
• Produce technical documentation and control-ready evidence.
• Escalate architectural decisions and platform design considerations through appropriate governance channels.

Technical Leadership and Knowledge Transfer

• Provide technical guidance and coaching to internal ServiceNow engineers.
• Support the development of internal platform engineering capabilities.
• Review engineering work and provide constructive technical feedback.
• Coordinate knowledge-transfer activities with implementation partners.
• Ensure technical knowledge is documented and transferred to internal teams.
• Maintain records of partner knowledge-transfer activities and acceptance.
• Support operational readiness through technical documentation and training.
• Promote consistent engineering practices and sustainable platform ownership.

Business-as-Usual Support and Handover

• Prepare and maintain technical documentation for delivered applications and integrations.
• Hand over relevant source records and configuration information.
• Develop business-as-usual (BAU) runbooks for ongoing platform support.
• Document operational dependencies, integration behaviour and troubleshooting procedures.
• Ensure technical handover materials support internal engineering and operational teams.
• Maintain traceable records of completed development, testing and deployment activities.

Required Technical Skills

ServiceNow Development

• Strong JavaScript development skills.
• ServiceNow Glide APIs.
• Business rules.
• Client-side scripting.
• Server-side scripting.
• Access Control Lists.
• Scoped application development.
• ServiceNow Flow Designer.
• ServiceNow application configuration and customization.

Integration Development

• REST API integration development.
• API authentication.
• Integration error handling.
• Data transformation.
• Integration troubleshooting.
• Technical integration design.
• Integration testing and validation.

Software Engineering and Quality Controls

• Secure coding practices.
• Code review.
• Source-control management.
• ServiceNow update-set management.
• Application testing.
• Regression testing.
• Upgrade-conflict identification and resolution.
• Deployment planning.
• Rollback design.
• Technical documentation and change traceability.

Platform Engineering and Governance

• ServiceNow solution architecture.
• Scoped application standards.
• Reusable engineering patterns.
• Technical-debt management.
• Platform upgrade assessments.
• Engineering control evidence.
• Operational handover and BAU documentation.
• Technical knowledge transfer.

Required Professional Capabilities

• Ability to lead ServiceNow technical design and development activities.
• Strong understanding of ServiceNow application engineering and integration requirements.
• Ability to review code and identify technical, security and maintainability issues.
• Practical troubleshooting skills for integration failures and platform defects.
• Ability to coordinate engineering activities with platform leadership and enterprise architecture stakeholders.
• Understanding of secure software development and controlled deployment practices.
• Strong technical documentation and knowledge-sharing capabilities.
• Ability to mentor internal engineers and support engineering capability development.
• Experience coordinating technical knowledge transfer with implementation partners.

Technical Screening Requirements

• A technical code review exercise.
• An integration-failure troubleshooting scenario.
• Discussion of production-supported engineering experience.

The assessment will focus on practical development knowledge, integration troubleshooting, secure engineering practices and the ability to support reliable ServiceNow solutions.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM).

Certification validity and applicable maintenance status should be verified before candidate submission.

Preferred Certifications and Qualifications

• ServiceNow implementation certifications relevant to the assigned integration scope.
• ServiceNow implementation certifications relevant to IT Operations Management (ITOM).
• Relevant architecture qualifications.

Key Deliverables

Solution Design and Engineering

• Approved ServiceNow solution designs.
• Approved integration designs.
• Reusable engineering patterns.
• Reviewed application code and configuration.
• Tested and validated integrations.

Platform Quality and Release Management

• Regression testing assessments.
• Platform upgrade impact assessments.
• Documented upgrade-conflict resolutions.
• Deployment plans.
• Rollback procedures.
• Technical testing and validation records.

Engineering Governance

• Scoped application engineering standards.
• Maintained technical-debt backlog.
• Source-control and configuration records.
• Control-ready engineering evidence.
• Technical review documentation.

Operational Handover and Knowledge Transfer

• Source records and supporting technical documentation.
• Business-as-usual operating runbooks.
• Internal engineering guidance and coaching materials.
• Documented partner knowledge-transfer activities.
• Knowledge-transfer acceptance records.

Role Expectations

The ServiceNow Technical Lead - Platform Engineering will provide technical leadership for approved ServiceNow development and integration activities within Digital Workplace. The successful candidate will ensure that solutions are developed according to approved engineering standards, tested appropriately and supported by controlled deployment and rollback procedures. The role requires a strong combination of hands-on ServiceNow development, integration engineering, technical governance and troubleshooting expertise. A central objective is to strengthen internal ServiceNow engineering capabilities through technical coaching, reusable development standards, comprehensive operational documentation and effective knowledge transfer from implementation partners.