ServiceNow Centre of Excellence Director

Ameera Talent Solutions; Abu Dhabi; On-site; AED 900,000 - 1,500,000; Full time

Job summary

Ameera Talent Solutions is recruiting a Director to build and lead a ServiceNow Centre of Excellence for Abu Dhabi and the wider GCC. You will define platform standards, governance, and reusable assets while growing capability through hiring and certification programs.

The role requires senior ServiceNow leadership with the ability to engage executives, manage client relationships, and drive pre-sales and delivery quality across the GCC region.

Qualifications

• Senior ServiceNow leadership experience, preferably building or leading a CoE.
• Broad knowledge of ITSM and wider IT modules.
• Strong client-facing and executive presence.

Responsibilities

• Build and lead the ServiceNow Centre of Excellence for Abu Dhabi and the GCC.
• Define platform standards, governance, best practice and reusable assets.
• Grow capability through hiring, certification paths and knowledge sharing.
• Support pre-sales and solutioning for strategic clients.
• Partner with delivery leaders to raise quality and consistency.

Skills

ServiceNow leadership

Executive presence

Client-facing

GCC experience

Education

Bachelor's degree in IT/CS

Tools

ServiceNow Platform

Job description

Location: Abu Dhabi, UAE
Organisation: A global IT services and consulting leader

A global IT services and consulting leader is establishing a ServiceNow Centre of Excellence covering Abu Dhabi and the wider GCC, and is appointing a Director to lead it.

The Role

• Build and lead the ServiceNow Centre of Excellence for Abu Dhabi and the GCC
• Define platform standards, governance, best practice and reusable assets
• Grow capability through hiring, certification paths and knowledge sharing
• Support pre-sales and solutioning for strategic clients
• Partner with delivery leaders to raise quality and consistency

What You Bring

• Senior ServiceNow leadership, ideally having built or led a practice or CoE
• Broad platform knowledge across ITSM and wider modules
• Strong client-facing and executive presence
• GCC experience is an advantage