Senior ServiceNow Platform Lead, Centre of Excellence

Client of Forsyth Barnes; Abu Dhabi; Presencial; AED 420.000 - 640.000; Jornada completa

Descripción de la vacante

Client of Forsyth Barnes in Abu Dhabi is seeking a senior ServiceNow Platform Lead to define governance, strategy and operating models for the organisation. The role focuses on translating demand into a coherent roadmap, establishing delivery controls and driving measurable improvements across the platform and services it supports.

The successful candidate will lead the Centre of Excellence, collaborate with architecture, security, risk and business stakeholders, and guide vendors and partners

Formación

• 10+ years in technology, enterprise platforms or ITSM.
• 5+ years ServiceNow in complex enterprise environments.
• Leadership of ServiceNow implementations and governance.
• Experience with ITSM, CMDB, CSDM and workflow automation.
• Proven vendor and partner management in regulated settings.
• Executive communication with architects and stakeholders.

Responsabilidades

• Establish and lead a Centre of Excellence for ServiceNow governance and standards.
• Shape enterprise platform roadmap and backlog management with investments alignment.
• Direct release planning, upgrades and transition to operational ownership.
• Provide senior stakeholders with concise platform performance insights and risk considerations.
• Maintain alignment with Enterprise Architecture, cybersecurity and governance functions.
• Oversee supplier performance, delivery partners and commercial dependencies.
• Develop BAU procedures, ownership models and escalation routes for new capabilities.
• Develop knowledge-transfer programs and internal capability building.
• Promote automation, standardisation and measurable platform improvements across the service.

Conocimientos

ServiceNow leadership

Platform governance

Demand management

Release governance

Stakeholder management

ITSM

CMDB

Educación

ITIL 4 Foundation

Herramientas

ServiceNow ITSM

CMDB

CSDM

Descripción del empleo

Client of Forsyth Barnes in Abu Dhabi is seeking a senior ServiceNow Platform Lead to define governance, strategy and operating models for the organisation. The role focuses on translating demand into a coherent roadmap, establishing delivery controls and driving measurable improvements across the platform and services it supports.

The successful candidate will lead the Centre of Excellence, collaborate with architecture, security, risk and business stakeholders, and guide vendors and partners