Service Technician

Zahrawi Group; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading healthcare company in the GCC is seeking a Biomedical Engineer to manage preventive maintenance and installation of medical equipment. The candidate will also provide technical support to lab technicians, promote service contracts, and ensure effective communication within the team. A valid driving license and a diploma or bachelor's degree in Biomedical Engineering are required, along with 1+ years of relevant experience. This position is based in Dubai, UAE.

Qualifications

• 1+ years experience related to biomedical field.
• Experience with laser medical equipment.
• Candidate should be based in UAE with a valid driving license.

Responsibilities

• Develop and implement preventive maintenance plans.
• Ensure timely corrective actions for machine breakdowns.
• Promote and sell service contracts.
• Provide support to Lab Technicians with application tasks.
• Coordinate with sales team regarding technical information.

Skills

Effective Communication skills

Good English

Time management skills

Problem Solving Skills

Excellent computer skills in Ms. Office

Customer Centric personality

Education

Diploma/Bachelors in Biomedical Engineering

Job description

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

ACCOUNTABILITIES

• Adhere to all Zahrawi Policies & Procedures as applicable.

Preventive Maintenance

• Develop and implement a regular and timely preventive maintenance plan in accordance with Health Authority and Quality Control policies and regulations.
• Ensure that all machines undergo scheduled preventive maintenance in compliance with established guidelines.
• Installation of all the products trained on.
• Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
• Ensure that the machines are installed properly to avoid any issues with the customer.

Machine Breakdowns

• Regular and timely corrective actions for breakdown calls
• Arrange deliveries of spare parts received in stimulating time.

Promote and sell service contracts for various products managed.

Foster strong customer relationships.

Meet the annual revenue target.

Trainings

• Attend the training when scheduled / required.

Application

Provide support to Lab Technicians with any application-related tasks as required.

Administrative

• Timely filling of the weekly report
• To support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations
• To update the database of instruments with the service coordinator
• Coordinate with Sales team regarding the technical information and pre installation site visit.
• Any appropriate sales lead / info to be shared with Sales team.

Reports

• Weekly Reporting to Line Manager.

REQUIREMENTS

• Education: Diploma/Bachelors in Biomedical Engineering (or relevant)
• Experience: 1+ years experience related to biomedical field. Laser medical equipment experience.
• Job Specific Skills: Effective Communication skills & Good English - Time management skills - Problem Solving Skills - Excellent computer skills in Ms. Office – Ability to work under pressure - Customer Centric personality.
• Additional Details: Candidate should be based in (UAE) and have a valid driving license.