Sr. Product Specialist - Surgical

Zahrawi Group; Abu Dhabi; On-site; AED 140,000 - 180,000; Full time

Job summary

Zahrawi Group in Abu Dhabi is looking for a Sr. Product Specialist to promote surgical products and ensure customer satisfaction. The role includes conducting market research, establishing customer relationships, and assisting in surgeries as needed.

The ideal candidate will have over 5 years of experience related to operating theatres, a valid UAE driving license, and be bilingual in English and Arabic. Join Zahrawi Group to play a pivotal role in the healthcare industry through innovative product promotion.

Qualifications

• 5+ years of experience related to attending (operating theatre) is required.
• Must have valid UAE driving license.
• Candidates are preferred to be based in UAE.

Responsibilities

• Promoting products and services, identifying new sales opportunities.
• Ensuring customer satisfaction to maximize profits.
• Conducting market research to identify new potential customers.

Skills

Knowledge of surgical products

Bilingual - English and Arabic

Job description

Sr. Product Specialist - Surgical - (670)

About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief

The incumbent will be responsible for promoting products and services, identifying new sales opportunities, negotiating contracts, and ensuring customer satisfaction to maximize profits.

Accountabilities

• Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge

• Conducting market research to identify new potential customers.
• Analyzing market trends to identify new products in the market and understanding their advantages and disadvantages.
• Planning and assisting with new product releases and events.
• Maintaining technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Business Development

• Establishing contact with new customers to inform them of our products, understanding their need and how we can help them.
• Providing potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Following up with the new customers after the demo session to negotiate contracts and packages.
• Ensuring all details of the contract are compliant with our rules & regulations.
• Following up with the Procurement & Logistics team with regards to sending them the products and ensuring that it reaches them on time.

Marketing

• Coordinating with the Marketing Department for any new materials that need to be done.
• Maintaining relationships with existing customers by providing them with support, information, and guidance.
• Recommending new products to existing customers as per their need and providing them with support, information, and guidance to ensure a great relationship with them.
• Providing existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Assisting the customers in answering all product-related questions in a professional and timely manner.
• Recommending new service improvements to further build on the relationship.
• Advising helpful new product recommendations and suggestions to customers to increase revenue.
• Negotiating contracts and packages with existing customers.
• Maintaining quality service by establishing and enforcing Zahrawi standards.

Contributing to the team effort by achieving the annual target set by the management and assisting the team when needed.

Operating Theatre (If Applicable)

• Assist in surgeries by accompanying doctors and nurses, providing support with any equipment-related issues they may encounter during procedures.

Data Tracking

• Preparing reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

Orders

• Placing orders to the concerned purchase coordinator.

Invoicing

• Coordinating with the Finance Department to ensure proper invoicing of the products and following up with them with regards to the collection/payment.

Delivery

• Coordinate with the warehouse for the timely deliveries.

Application

• Conducting training session to customers.
• Assisting the customers with the equipment that is being used.
• Solving any issues that they might be facing while using the equipment.

Requirements

• Additional details: Candidates are preferred to be based in UAE. Must have valid UAE driving license.
• Experience: 5+ years of experience related to attending (operating theatre) is required.
• Job Specific Skills: Require a good knowledge in surgical products. Bilingual - English and Arabic.