Engineering Support Coordinator

Zahrawi Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Zahrawi Group is seeking an Engineering Support Coordinator based in Dubai, UAE. This role involves managing customer relationships, providing administrative support, and overseeing service operations to ensure high quality and compliance in healthcare services.

The ideal candidate will have at least 1 year of relevant experience and possess strong problem-solving, analytical, and team coordination skills. The company offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 1+ years of relevant experience.
• Candidate must be based in the UAE and should be willing to move to company visa.

Responsibilities

• Manage customer relationships and provide administrative support.
• Coordinate service operations and monitor inventory levels.
• Prepare documentation for Health Authority and audits.

Skills

Problem-solving

Analytical thinking

Team coordination

Technical proficiency

Operations management

Time management

Job description

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief

The Engineering Support Coordinator is responsible for managing customer relationships, providing administrative support, and coordinating service operations.

Customer Relationship Management

• Communicate with customers to provide detailed information about machine contracts and available services.
• Receive service inquiry calls from customers and assign the appropriate service engineer to resolve the issue.
• Respond to customer inquiries regarding service schedules.
• Conduct customer satisfaction surveys and analyse feedback to identify areas for improvement.

Administrative Responsibilities

• Provide comprehensive administrative support, including filing records, compiling weekly reports from Service Engineers, and reporting any occurrences directly to the Line Manager.
• Prepare and submit all necessary documentation for Health Authority compliances related to new installations to ensure high standards of customer service.
• Maintain and update a database of instruments, customers, and service contracts for all existing clients on a regular basis.
• Prepare necessary documentation for ISO and supplier audits.

Service Operations Coordination

• Oversee the seamless execution of service operations carried out by Service Engineers.
• Monitor inventory levels of spare parts, consumables, and reagents to ensure continuous optimal performance of instruments.
• Collaborate with the Sales and Accounts Departments to track transactions related to spare parts orders, service contract invoicing, and payments.
• Generate system actions (SO, CQ, PO) as required.
• Receive the Installation Request Form from the sales team, create the asset, and coordinate with the Line Manager to allocate tasks among the service team.
• Collect final acceptance documents from the service team and share them with the Finance and Collection teams.
• Track and oversee the progress of job orders and service contracts.

Requirements

• Candidate must be based in the UAE and should be willing to move to company visa.
• 1+ years of relevant experience.
• Problem-solving and analytical thinking, team coordination, technical proficiency, operations management, and time management skills.