Service Engineer at Zahrawi Medical

Zahrawi Medical; Abu Dhabi; On-site; AED 167,000 - 234,000; Full time

Job summary

Zahrawi Group in Abu Dhabi is seeking a Service Engineer to install, maintain, and repair ophthalmology equipment, ensuring safety standards and regulatory compliance. You will troubleshoot issues, coordinate spare parts, and support customers to maximize equipment uptime.

Responsibilities include preventive maintenance, on-site installations, responding to breakdowns, and promoting service contracts while building strong customer relationships within the UAE healthcare market.

Qualifications

• Hands-on experience with ophthalmology equipment and related technologies.
• Strong IT troubleshooting skills for laboratory equipment.
• 3+ years of experience in service/maintenance of medical devices.

Responsibilities

• Preventive maintenance planning and execution per Health Authority policies.
• Installations and pre-installation preparations for instruments ordered.
• Respond to breakdowns with timely corrective actions and coordinate spare parts.
• Promote and sell service contracts for products and build customer relationships.
• Assist with training and provide applications support to lab technicians.

Skills

Ophthalmology equipment

IT troubleshooting

Time management

Education

Bachelor's degree

Job description

About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

job Brief

The scope of work for a Service Engineer involves installing, maintaining, and repairing equipment, troubleshoot issues ensuring efficiency, and compliance with safety standards.

ACCOUNTABILITIES

• Preventive Maintenance:
• Develop and implement a regular and timely preventive maintenance plan in accordance with Health Authority and Quality Control policies and regulations.
• Ensure that all machines undergo scheduled preventive maintenance
• Machine Installation:
• Installation of all the products trained on.
• Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
• Ensure proper installation of machines to prevent any issues for the customer.
• Machine Breakdowns:
• Perform timely corrective actions in response to breakdown calls.
• Coordinate the prompt delivery of received spare parts.
• Sales:
• Promote and sell service contracts for various products managed.
• Foster strong customer relationships.
• Meet the annual revenue target.
• Application:
• Provide support to Lab Technicians with any application-related tasks as required.
• Trainings:
• Participate in training sessions as scheduled or required.
• Administrative:
• Ensure the timely submission of weekly reports.
• Assist the service coordinator in preparing Health Authority and Quality Control documentation for new installations.
• Maintain and update the instrument database.
• Collaborate with the Sales team to provide technical information and coordinate pre-installation site visits.
• Share relevant sales leads or information with the Sales team.
• Reports:
• Periodic Reporting to the Line Manager.

REQUIREMENTS

• Education: Bachelor’s degree
• Job Specific Skills: Hands-on experience with Ophthalmology equipments and related technologies, Strong IT troubleshooting skills for Labratory equipment, Servicing, Maintenance, Time Management Experience: 3+ years of experience, Ophthalmology experience is a must

Additional details

• Candidate should be willing to move to Company Visa Candidate are preferred to be based in UAE Preferably based in Abu Dhabi

Location: UAE - Abu Dhabi

Job Type: FULLTIME

Job Posting Date: 23-09-2026

Division/Department: Service