Service Operations & Reporting Specialist

Otis Worldwide Corporation; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Otis L.L.C in Dubai is seeking a Service Sales Support Specialist to coordinate field operations, maintain records, and prepare KPI dashboards. You will work with field teams, supervisors, customers, and internal stakeholders to improve service performance and data integrity on a daily basis.

This full-time, on-site role requires 3–5 years in operations support and a relevant degree. Otis offers development opportunities and a collaborative, safety-focused environment.

Qualifications

• 3–5 years in operations support, service coordination, or reporting.
• Experience coordinating with field teams, customers, and internal stakeholders.
• UAE work eligibility preferred.

Responsibilities

• Support field operations through coordination, follow-up, and process administration.
• Maintain operational trackers, records, and documentation.
• Prepare and distribute operational reports, KPI reports, dashboards, and management updates.
• Support customer communication requirements, appointments, and reporting activities.
• Monitor pending actions, operational KPIs, and business processes to support timely completion.
• Support timesheet validation, compliance monitoring, and reporting activities.
• Coordinate with supervisors, finance, sales, and field teams to support operational requirements.
• Maintain data accuracy and support system updates.
• Participate in process improvement, reporting enhancement, and automation initiatives.
• Support regional projects related to service operations, reporting, governance, and continuous improvement.

Skills

Operations coordination

Reporting

Data entry

Customer communication

Education

Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field

Job description

Otis L.L.C in Dubai is seeking a Service Sales Support Specialist to coordinate field operations, maintain records, and prepare KPI dashboards. You will work with field teams, supervisors, customers, and internal stakeholders to improve service performance and data integrity on a daily basis.

This full-time, on-site role requires 3–5 years in operations support and a relevant degree. Otis offers development opportunities and a collaborative, safety-focused environment.