Dubai-Based Service Operations & Reporting Specialist

Otis Elevator Co.; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Otis Elevator Co. in Dubai seeks a results-driven Service Operations Coordinator to support field operations, governance, and reporting. You will coordinate field support activities, maintain records, and prepare KPI dashboards while liaising with field teams, customers, and internal stakeholders.

The role emphasizes data accuracy, process improvement, and timely follow-up of actions. You will contribute to regional projects and support timesheet validation, compliance monitoring, and

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field.
• Minimum 3–5 years of experience in operations support, service coordination, reporting, administration, or related functions.
• UAE Nationals preferred.

Responsibilities

• Support field operations through coordination, follow-up, and process administration.
• Maintain operational trackers, records, and documentation.
• Prepare and distribute operational reports, KPI reports, dashboards, and management updates.
• Support customer communication requirements, appointments, and reporting activities.
• Monitor pending actions, operational KPIs, and business processes to support timely completion.
• Support timesheet validation, compliance monitoring, and reporting activities.
• Coordinate with supervisors, finance, sales, and field teams to support operational requirements.
• Maintain data accuracy and support system updates.
• Participate in process improvement, reporting enhancement, and automation initiatives.
• Support regional projects related to service operations, reporting, governance, and continuous improvement.

Education

Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field

Job description

Otis Elevator Co. in Dubai seeks a results-driven Service Operations Coordinator to support field operations, governance, and reporting. You will coordinate field support activities, maintain records, and prepare KPI dashboards while liaising with field teams, customers, and internal stakeholders.

The role emphasizes data accuracy, process improvement, and timely follow-up of actions. You will contribute to regional projects and support timesheet validation, compliance monitoring, and