Service Design Lead Banking

VAM Systems; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

VAM Systems in the United Arab Emirates seeks a Service Design Lead to drive end-to-end service design across channels. You will map journeys, create blueprints, and shape experience strategy in collaboration with stakeholders inside a multinational, dynamic organization.

The role requires leading cross-functional teams, conducting user research, and guiding the development of service prototypes in an agile environment. This is a full-time, on-site position based in Abu Dhabi.

Qualifications

• Bachelor’s degree in Design, HCI or related field.
• 48 years of experience in service design or related fields.
• Experience leading cross-channel service projects from discovery to delivery.
• Portfolio demonstrating service design outcomes and impact.
• Experience working in multinational and dynamic organizations.

Responsibilities

• Lead complex cross-channel service projects from discovery to delivery.
• Develop service design strategies and experience blueprints.
• Collaborate with stakeholders and cross-functional teams.

Skills

Service design

Journey mapping

Service blueprinting

Experience strategy

Facilitation

Stakeholder engagement

Figma

Miro

Adobe Creative Suite

Prototyping tools

Usability testing

Education

Bachelor's degree in Design / HCI

Masters preferred

Tools

Figma

Miro

Adobe Creative Suite

Prototyping tools

Job description

We are currently looking Service Design Lead for our UAE operations with the following terms & conditions.

Skills:

Proven experience in service design journey mapping service blueprinting and experience strategy.

Skilled in facilitation co-creation and stakeholder engagement.

Expertise in Figma Miro Adobe Creative Suite and prototyping tools.

Strong understanding of service design systems and frameworks.

Familiarity with Agile and cross-functional service development.

Experience conducting user research service prototyping and usability testing.

Experience:

48 years of experience in service design or related fields.

Experience leading complex cross-channel service projects from discovery to delivery.

Bachelors degree in Design Service Design HCI or a related field (Masters preferred).

Prior experience working in multinational and dynamic organizations.

Strong portfolio showcasing service design outcomes and impact.

Additional Information :

Terms and conditions:

Joining time frame:

maximum 4 weeks

Remote Work :

No

Employment Type :

Full-time