UX UI Service Design Lead Banking

VAM Systems; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

VAM Systems in Dubai is seeking a Service Design Lead to drive end-to-end service design initiatives across cross-channel platforms. The role requires senior expertise in journey mapping, blueprinting, and experience strategy, with strong facilitation and stakeholder engagement skills.

Experience leading multinational, dynamic organizations and a strong portfolio of service design outcomes are essential. The position is full-time and on-site in the UAE, with no remote work.

Qualifications

• 8 years of experience in service design or related fields.
• Experience leading complex cross-channel service projects from discovery to delivery.
• Bachelor's degree in Design, Service Design, HCI or related field; Masters preferred.
• Experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.

Responsibilities

• Lead end-to-end service design initiatives from discovery to delivery.
• Collaborate with cross-functional teams to develop service systems and frameworks.
• Lead stakeholder workshops and user research activities.

Skills

Journey mapping

Service blueprinting

Experience strategy

Facilitation

Stakeholder engagement

Figma

Miro

Adobe Creative Suite

Prototyping tools

Cross-functional collaboration

Education

Bachelor's degree in Design/Service Design/HCI

Masters preferred

Tools

Figma

Miro

Adobe Creative Suite

Prototyping tools

Job description

We are currently looking Service Design Lead for our UAE operations with the following terms & conditions.

Skills:

Proven experience in service design journey mapping service blueprinting and experience strategy.

Skilled in facilitation co-creation and stakeholder engagement.

Expertise in Figma Miro Adobe Creative Suite and prototyping tools.

Strong understanding of service design systems and frameworks.

Familiarity with Agile and cross-functional service development.

Experience conducting user research service prototyping and usability testing.

Experience:

8 years of experience in service design or related fields.

Experience leading complex cross-channel service projects from discovery to delivery.

Bachelors degree in Design Service Design HCI or a related field (Masters preferred).

Prior experience working in multinational and dynamic organizations.

Strong portfolio showcasing service design outcomes and impact.

Additional Information :

Terms and conditions:

Joining time frame:

maximum 4 weeks

Remote Work :

No

Employment Type :

Full-time