Product Design Lead: Service Design & Strategy (UAE)

VAM Systems; Abu Dhabi; On-site; AED 350,000 - 550,000; Full time

Job summary

VAM Systems is seeking a Product Design Lead for its UAE operations. The role focuses on service design, journey mapping, blueprinting, and experience strategy to shape end-to-end customer experiences.

The ideal candidate brings extensive experience in service design, stakeholder facilitation, and hands-on proficiency with Figma, Miro, and Adobe Creative Suite, plus familiarity with Agile and cross-functional development in multinational settings. Joining time negotiable; on-site role in UAE.

Qualifications

• 48 years of experience in service design or related fields.
• Experience leading complex cross-channel service projects from discovery to delivery.
• Bachelor's degree in Design, Service Design, HCI or a related field; Masters preferred.
• Prior experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.

Skills

Service journey mapping

Service blueprinting

Experience strategy

Facilitation

Stakeholder engagement

Cross-functional

User research

Prototyping

Usability testing

Agile

Education

Bachelor's in Design/Service Design/HCI

Masters preferred

Tools

Figma

Miro

Adobe Creative Suite

Prototyping tools

Job description

VAM Systems is seeking a Product Design Lead for its UAE operations. The role focuses on service design, journey mapping, blueprinting, and experience strategy to shape end-to-end customer experiences.

The ideal candidate brings extensive experience in service design, stakeholder facilitation, and hands-on proficiency with Figma, Miro, and Adobe Creative Suite, plus familiarity with Agile and cross-functional development in multinational settings. Joining time negotiable; on-site role in UAE.