Service Designer - Al Futtaim Group - Dubai, UAE

AlFuttaim; Dubai; On-site; AED 200,880 - 290,160; Full time

Benefits offered by this job

Competitive compensation

Long-term career growth

Job summary

AlFuttaim in Dubai is hiring a Service Designer to enhance end-to-end customer experiences in banking and automotive finance. This role involves creating innovative service blueprints and ensuring seamless omnichannel journeys. You will collaborate with various teams to translate customer insights into effective design solutions.

The ideal candidate will have a Bachelor's degree and at least four years of relevant experience. Competitive compensation and opportunities for long-term career growth are offered within AlFuttaim Group.

Qualifications

• Minimum 4 years of experience in service design, customer experience, or journey optimization roles.
• Experience within financial services, digital banking, automotive finance, or customer‑centric industries.
• Strong understanding of digital ecosystems and omnichannel customer journeys.

Responsibilities

• Develop comprehensive service blueprints and customer journey maps for banking segments.
• Prototype and validate service concepts using testing methodologies.
• Conduct qualitative and quantitative research to identify customer pain points.

Skills

Service blueprinting and journey mapping

Customer research and insight generation

Design thinking facilitation

Prototyping and validation methods

Digital banking and financial services knowledge

Storytelling and stakeholder communication

Business case development

Cross‑functional collaboration

Data‑driven decision making

Continuous improvement mindset

Education

Bachelor's degree in Design, Business, Human‑Centered Design, or related discipline

Job description

Service Designer - Al Futtaim Group - Dubai, UAE

Position Overview

Service Designer jobs in Dubai UAE with Al Futtaim Group offer an opportunity to shape and optimize end-to-end customer experiences across UHNW banking, retail banking, and automotive financial services. This role focuses on transforming customer insights into innovative service blueprints and seamless omnichannel journeys across digital and physical touchpoints. The position requires strong service design expertise, stakeholder collaboration, and the ability to connect customer experience improvements with measurable business value.

Job Details

• Country: UAE
• City: Dubai
• Industry: Financial Services
• Function: Usability-Information Architecture
• Salary: 18000-26000 AED per month
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Develop comprehensive service blueprints and customer journey maps for Ultra High Net Worth, retail banking, and automotive finance segments.
• Prototype and validate service concepts using testing methodologies and structured customer feedback loops.
• Conduct qualitative and quantitative research to identify customer pain points and improvement opportunities.
• Facilitate design thinking workshops and cross‑functional collaboration sessions to co‑create service solutions.
• Partner closely with UX, UI, product, and business teams to ensure alignment between experience design and delivery execution.
• Support continuous improvement of service design standards, frameworks, and governance processes.
• Translate design outputs into actionable recommendations that support commercial growth and operational efficiency.

Ideal Profile

• Bachelor's degree in Design, Business, Human‑Centered Design, or related discipline.
• Minimum 4 years of experience in service design, customer experience, or journey optimization roles.
• Experience within financial services, digital banking, automotive finance, or customer‑centric industries.
• Strong understanding of digital ecosystems and omnichannel customer journeys.
• Ability to connect design thinking to measurable business KPIs and customer value outcomes.

Skills Set

• Service blueprinting and journey mapping
• Customer research and insight generation
• Design thinking facilitation
• Prototyping and validation methodsDigital banking and financial services knowledge
• Storytelling and stakeholder communication
• Business case development
• Cross‑functional collaboration
• Data‑driven decision making
• Continuous improvement mindset

Why Join Us

• Opportunity to design high‑impact customer journeys across diversified financial ecosystems.
• Exposure to UHNW banking, retail banking, and automotive finance environments.
• Strategic role contributing to digital transformation and service innovation.
• Competitive compensation and long‑term career growth within Al Futtaim Group.

About the Company

Al Futtaim Group is a diversified multinational business headquartered in Dubai, operating across automotive, financial services, real estate, retail, and healthcare sectors. With partnerships spanning over 200 global brands and operations in more than 20 countries, Al Futtaim continues to lead customer‑focused innovation and sustainable business growth across the Middle East, Asia, and Africa.