End-User Experience & Service Delivery Leader

Antal International LLC-FZ; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

Antal International LLC-FZ is looking for an experienced Service Delivery Manager in Abu Dhabi to lead and optimize IT service delivery. The ideal candidate should have 10-15 years in IT, focusing on end-user support and a proven track record in managing Service Desk operations. Expect a focus on continuous improvement initiatives and strong stakeholder management skills.

This role promotes a diverse workplace and welcomes all qualified candidates, particularly encouraging women to apply.

Qualifications

• 10–15 years of IT experience, mainly in end-user support and service delivery.
• Proven track record managing Service Desk operations.
• Solid project management background with timely delivery.

Responsibilities

• Manage day-to-day End User Support operations.
• Define and manage SLAs and KPIs for IT services.
• Drive continuous improvement in service performance.

Skills

End User Support

Service Delivery Management

Project Management

ITIL

Stakeholder Management

Education

ITIL Certification (v3/v4 preferred)

Job description

Antal International LLC-FZ is looking for an experienced Service Delivery Manager in Abu Dhabi to lead and optimize IT service delivery. The ideal candidate should have 10-15 years in IT, focusing on end-user support and a proven track record in managing Service Desk operations. Expect a focus on continuous improvement initiatives and strong stakeholder management skills.

This role promotes a diverse workplace and welcomes all qualified candidates, particularly encouraging women to apply.