MSP Service Delivery Engineer

Heidi Chef Solutions LLC; Dubai; On-site; AED 140,000 - 180,000; Full time

Job summary

A managed services company in Dubai is seeking a Service Delivery Engineer to deliver hands-on managed services activities end-to-end. The ideal candidate will have over 5 years of experience in an IT service delivery role, emphasizing strong troubleshooting skills, customer management, and documentation discipline. Responsibilities include executing delivery activities, leading onboarding, and ensuring tasks are completed on time and to standards. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• Minimum 5+ years experience in an MSP environment or IT service delivery role.
• Proven experience handling onboarding and service delivery across multiple customers.
• Strong ownership mindset and ability to drive work through to completion.

Responsibilities

• Execute hands-on MSP delivery activities end-to-end.
• Lead customer onboarding activities.
• Ensure all tickets and tasks are closed to a high-quality standard.

Skills

Troubleshooting experience in Windows Server

Understanding of endpoint security concepts

Experience with ticketing systems

Client-facing skills

Education

Minimum 5+ years experience in MSP environment

Commitment to complete certification

Tools

RMM tools

Autotask or equivalent

Job description

A managed services company in Dubai is seeking a Service Delivery Engineer to deliver hands-on managed services activities end-to-end. The ideal candidate will have over 5 years of experience in an IT service delivery role, emphasizing strong troubleshooting skills, customer management, and documentation discipline. Responsibilities include executing delivery activities, leading onboarding, and ensuring tasks are completed on time and to standards. Competitive compensation and opportunities for professional growth are offered.