MSP Service Delivery Engineer — End-to-End Delivery

Heidi Chef Solutions LLC; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in Dubai is seeking a skilled Service Delivery Engineer. This role involves executing end-to-end service delivery activities, leading customer onboarding, and maintaining high standards in documentation. Candidates should have at least 5 years of experience in an MSP environment, excellent troubleshooting skills, and be confident in customer-facing situations. The position requires a strong focus on service quality and effective communication. Opportunities for technical certifications are encouraged.

Qualifications

• Proven experience handling onboarding and service delivery across multiple customers.
• Confident running customer calls and presenting action plans professionally.
• Strong ownership mindset and ability to drive work through to completion.

Responsibilities

• Execute hands-on MSP delivery activities end-to-end.
• Lead customer onboarding activities for smooth transition into support operations.
• Work closely with engineers to plan, deliver, validate, and close technical tasks.

Skills

Strong understanding of Windows Server fundamentals

Experience with endpoint security concepts

Hands-on troubleshooting skills

Client-facing skills

Strong documentation discipline

Education

Minimum 5+ years experience in an MSP environment or IT service delivery role

Active technical certification

Tools

Ticketing systems

RMM tools

Autotask or equivalent

Job description

A leading technology solutions provider in Dubai is seeking a skilled Service Delivery Engineer. This role involves executing end-to-end service delivery activities, leading customer onboarding, and maintaining high standards in documentation. Candidates should have at least 5 years of experience in an MSP environment, excellent troubleshooting skills, and be confident in customer-facing situations. The position requires a strong focus on service quality and effective communication. Opportunities for technical certifications are encouraged.