Head of Service Management & Modern Workplace — Dubai

Omanyp; Dubai; On-site; Full time

Job summary

A well-established enterprise is seeking a Senior IT Service Management leader in Dubai to design and implement strategic service frameworks. The role involves operational leadership for service quality, defining governance structures, and managing major incidents. Candidates should have 12-15 years of experience in IT Service Management and a strong understanding of ITIL practices. This position offers a 12-month renewable contract with an opportunity to establish a structured service culture.

Qualifications

• 12-15 years of experience in IT Service Management or similar fields.
• Experience in establishing ITIL aligned Service Management practices.
• Current position at Head of Service Management or equivalent.

Responsibilities

• Design the Service Management framework and align processes.
• Establish Service Management operating model with leadership.
• Lead coordination during major incidents and ensure accountability.

Skills

IT Service Management

Service Operations

Stakeholder management

Incident Management

Problem Management

Service Desk operations

End User Experience

Job description

A well-established enterprise is seeking a Senior IT Service Management leader in Dubai to design and implement strategic service frameworks. The role involves operational leadership for service quality, defining governance structures, and managing major incidents. Candidates should have 12-15 years of experience in IT Service Management and a strong understanding of ITIL practices. This position offers a 12-month renewable contract with an opportunity to establish a structured service culture.