Service Delivery Manager

UA Solutions; Dubai; Remote; AED 134,000 - 201,000; Part time

Job summary

UA Solutions is seeking a Senior Service Delivery Manager to oversee remote service operations from Dubai. This part-time, fully remote role demands strong leadership, client management, and a proven track record in delivering high-quality services.

You will lead service teams, monitor KPIs and SLAs, maintain client relationships, and drive improvements across processes. If you excel at translating business requirements into efficient delivery and can operate across multiple priorities, join our

Qualifications

• Experience in service delivery or operations leadership.
• Strong leadership, communication, and stakeholder-management skills.
• Experience monitoring KPIs, SLAs, and service performance.

Responsibilities

• Oversee daily service delivery operations and ensure standards.
• Lead and coordinate service teams to meet objectives.
• Monitor KPIs, SLAs, and customer satisfaction metrics.
• Maintain strong relationships with clients, stakeholders, and partners.
• Identify operational challenges and implement improvements.
• Develop service reports, performance reviews, and docs.
• Coordinate issue resolution, escalation, and continuity.
• Support strategic planning and align delivery with business goals.

Skills

Leadership

Client management

Service delivery management

KPI tracking

Stakeholder management

Tools

ITSM platforms

Reporting tools

Job description

We're Hiring: Service Delivery Manager

Location: Dubai, United Arab Emirates

Employment Type: Part-Time

Experience Level: Senior-Level

Work Arrangement: Fully Remote

Are you a results-driven professional with strong leadership, operational, and client-management skills? We are looking for an experienced Service Delivery Manager to oversee service operations, improve delivery performance, and ensure exceptional service standards.

This opportunity is ideal for professionals who can manage service teams, build strong stakeholder relationships, and translate business requirements into efficient service delivery solutions.

Role Responsibilities

• Oversee daily service delivery operations and ensure services meet agreed standards.
• Lead and coordinate service teams to achieve operational objectives.
• Monitor service performance, KPIs, SLAs, and customer satisfaction metrics.
• Maintain strong relationships with clients, stakeholders, and service partners.
• Identify operational challenges and implement effective service improvements.
• Develop service reports, performance reviews, and operational documentation.
• Coordinate issue resolution, escalation management, and service continuity.
• Support strategic planning and ensure service delivery aligns with business goals.

Qualifications

• Previous experience in service delivery management, operations management, or client services leadership.
• Strong understanding of service management principles and operational workflows.
• Excellent leadership, communication, and stakeholder-management skills.
• Experience monitoring KPIs, SLAs, and service performance.
• Strong analytical, organizational, and problem-solving abilities.
• Familiarity with service management platforms and reporting tools.
• Ability to manage multiple priorities and lead teams effectively.

Why Join Us?

• Take ownership of important service delivery and operational initiatives.
• Enjoy flexible remote working arrangements.
• Develop your strategic leadership and service management expertise.
• Work with a professional and collaborative team.
• Explore opportunities for continued career growth and development.