Senior Service Delivery Manager – Remote Ops & Leadership

UA Solutions; Dubai; Remote; AED 134,000 - 201,000; Part time

Job summary

UA Solutions is seeking a Senior Service Delivery Manager to oversee remote service operations from Dubai. This part-time, fully remote role demands strong leadership, client management, and a proven track record in delivering high-quality services.

You will lead service teams, monitor KPIs and SLAs, maintain client relationships, and drive improvements across processes. If you excel at translating business requirements into efficient delivery and can operate across multiple priorities, join our

Qualifications

• Experience in service delivery or operations leadership.
• Strong leadership, communication, and stakeholder-management skills.
• Experience monitoring KPIs, SLAs, and service performance.

Responsibilities

• Oversee daily service delivery operations and ensure standards.
• Lead and coordinate service teams to meet objectives.
• Monitor KPIs, SLAs, and customer satisfaction metrics.
• Maintain strong relationships with clients, stakeholders, and partners.
• Identify operational challenges and implement improvements.
• Develop service reports, performance reviews, and docs.
• Coordinate issue resolution, escalation, and continuity.
• Support strategic planning and align delivery with business goals.

Skills

Leadership

Client management

Service delivery management

KPI tracking

Stakeholder management

Tools

ITSM platforms

Reporting tools

Job description

UA Solutions is seeking a Senior Service Delivery Manager to oversee remote service operations from Dubai. This part-time, fully remote role demands strong leadership, client management, and a proven track record in delivering high-quality services.

You will lead service teams, monitor KPIs and SLAs, maintain client relationships, and drive improvements across processes. If you excel at translating business requirements into efficient delivery and can operate across multiple priorities, join our