Head of Service Delivery - Al Futtaim Technologies - Dubai, UAE

AlFuttaim; Dubai; Sur place; AED 446 400 - 613 800; Plein temps

Avantages offerts par ce poste

Competitive executive salary

Performance incentives

Strong career progression within AlFuttaim Group

Exposure to advanced technologies like AI and cloud

Résumé du poste

AlFuttaim is seeking a Head of Service Delivery in Dubai, responsible for strategic leadership within ICT managed services and digital transformation. This role focuses on delivering exceptional service across Annual Maintenance Contracts and Managed Services, ensuring client satisfaction and profitability.

The ideal candidate will possess extensive experience in service delivery, cloud platforms, and AI-driven technologies. This is a full-time position offering a competitive salary and significant career growth opportunities.

Qualifications

• Extensive senior-level experience in service delivery, managed services, or ICT operations leadership.
• Strong background in digital transformation, NOC operations, cloud migration, and AI-enabled service automation.
• Proven track record of scaling managed services portfolios with strong profitability margins.

Responsabilités

• Lead the complete service delivery lifecycle from transition to execution across ICT.
• Develop and implement service delivery strategies aligned with corporate objectives.
• Ensure on-time and within-budget service execution.
• Drive transformation through centralized Network Operations Center integration.
• Maintain strong client relationships and ensure high service satisfaction levels.

Connaissances

Service delivery strategy and operational excellence

Managed services lifecycle management

Digital transformation leadership

AI automation and predictive analytics

Cloud migration and scalable platforms

Network Operations Center integration

SLA governance and compliance

Strategic stakeholder management

Financial modeling and profitability analysis

Team leadership and performance optimization

Formation

Bachelor's degree in Engineering, Information Technology, or related discipline

Master's degree preferred

Description du poste

Position Overview

Head of Service Delivery jobs in Dubai UAE at Al Futtaim Technologies offer a strategic leadership opportunity within ICT managed services, digital transformation, and operational excellence.

This executive role drives end-to-end service delivery across Annual Maintenance Contracts and Managed Services, integrating Network Operations Center capabilities, AI-driven automation, cloud platforms, cyber security, and home automation managed services.

The position focuses on scalable digital service models, client satisfaction, profitability, and long-term technology growth in the UAE enterprise market.

Job Details: Country: UAE City: Dubai Industry: IT and Services Function: MIS Management (CIO/CTO/VP) Salary: 40000-55000 AED per month Gender: Any Candidate Nationality: Any Job Type: Full-time

Key Responsibilities

• Lead the complete service delivery lifecycle from transition to execution across ICT, SSLV, Connected Facilities, CX, Business Apps, and Cyber Security.
• Develop and implement service delivery strategies aligned with corporate objectives and digital transformation roadmap.
• Ensure 95% on-time, within-budget, and scope-compliant service execution across all managed services.
• Drive transformation through centralized Network Operations Center integration and AI-based automation.
• Reduce manual ticket handling through automation and predictive maintenance technologies.
• Establish and scale managed services for the Home Automation market, ensuring profitability and ecosystem partnerships.
• Migrate service infrastructure to scalable cloud platforms and digital ecosystems.
• Introduce innovative service models including outcome-based contracts and data-driven service analytics.
• Maintain strong client relationships and ensure high service satisfaction levels.
• Lead, mentor, and optimize performance of service managers and engineering teams.

Ideal Profile

• Bachelor's degree in Engineering, Information Technology, or related discipline; Master's preferred.
• Extensive senior-level experience in service delivery, managed services, or ICT operations leadership.
• Strong background in digital transformation, NOC operations, cloud migration, and AI-enabled service automation.
• Proven track record of scaling managed services portfolios with strong profitability margins.
• Experience leading cross-functional technology teams in complex, multi-service environments.
• Strong financial acumen and ability to align service operations with commercial objectives.

Skills Set

• Service delivery strategy and operational excellence
• Managed services lifecycle management
• Digital transformation leadership
• AI automation and predictive analytics
• Cloud migration and scalable platforms
• Network Operations Center integration
• SLA governance and compliance
• Strategic stakeholder management
• Financial modeling and profitability analysis
• Team leadership and performance optimization

Benefits

• Leadership role within a leading UAE technology and enterprise solutions provider.
• Opportunity to drive large-scale digital transformation initiatives.
• Competitive executive salary and performance incentives.
• Exposure to advanced technologies including AI, cloud, cyber security, and smart infrastructure.
• Strong career progression within Al Futtaim Group.