Service Agent

Paramount Hotel Dubai; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

Paramount Hotel Dubai is seeking hospitality professionals to deliver exceptional F&B service in a luxury setting. You will prepare and maintain restaurant and lounge setups to the highest hotel standards, handle service equipment, and coordinate with kitchen and service teams to ensure flawless guest experiences.

The role emphasizes understanding menu items, guest requests, and professional handling of complaints in a fast-paced, multicultural environment, with opportunities to upsell and

Qualifications

• Minimum 2 years of F&B experience in a 5-star hotel.
• Experience in a multicultural environment.
• Strong guest service and upselling skills.
• HACCP and WSET Level 1 or equivalent is an advantage.

Responsibilities

• Deliver professional and attentive food & beverage service.
• Prepare and maintain restaurant/lounge setups to hotel standards.
• Handle trays, trolleys, china, glassware, and service equipment.
• Coordinate closely with the kitchen and service teams.
• Understand menu items, ingredients, and proper service standards.
• Handle guest requests and complaints professionally.
• Support opening/closing duties, stock, and inventory control.
• Maintain a clean, organized, and guest-ready outlet.
• Upsell F&B items and promote a positive guest experience.
• Provide support across the hotel when required.

Skills

Guest service

Upselling

Organized

Team coordination

Job description

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition and start scripting your own story at Paramount Hotels Dubai!

Job Purpose:

• Deliver professional and attentive food & beverage service
• Prepare and maintain restaurant/lounge setups to hotel standards
• Handle trays, trolleys, china, glassware, and service equipment
• Coordinate closely with the kitchen and service teams
• Understand menu items, ingredients, and proper service standards
• Handle guest requests and complaints professionally
• Support opening/closing duties, stock, and inventory control
• Maintain a clean, organized, and guest-ready outlet
• Upsell F&B items and promote a positive guest experience
• Provide support across the hotel when required

Qualifications & Experience:

• Minimum 2 years of F&B experience in a 5-star hotel, preferably with poolside bar/lounge environment experience
• Experience in a multicultural environment
• Positive, organized, and able to work efficiently in a fast-paced setting
• Strong guest service and upselling skills
• HACCP and WSET Level 1 or equivalent is an advantage