Guest Engagement Agent

Paramount Hotel Dubai; Dubai; On-site; AED 60,000 - 96,000; Full time

Job summary

Paramount Hotel Dubai is seeking a guest services professional to elevate the guest journey from arrival to departure. You will anticipate preferences, build lasting relationships and ensure a seamless stay for international guests in a luxury 5-star environment.

The role requires strong English, a friendly demeanor, and experience in reception or front desk operations. Diploma or bachelor’s in Hospitality is preferred; OPERA PMS and MS Office proficiency are essential.

Qualifications

• Excellent verbal and written English with strong communication skills.
• Diploma or Bachelor’s degree in Hospitality Management preferred.
• Proficiency in Microsoft Office and OPERA PMS.

Responsibilities

• Create a unique point of contact for guests before, during, and after their stay.
• Anticipate guest preferences and ensure requests are met with warm, personalized service.
• Build lasting relationships by upholding Paramount Hotels Dubai’s core values.

Skills

Excellent verbal & written English

Multilingual (preferred)

Education

Diploma or Bachelor’s in Hospitality Management

Tools

OPERA PMS

Microsoft Office

Job description

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition and start scripting your own story at Paramount Hotels Dubai!

Job Purpose:

To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Paramount Hotel and build lasting relationships by following our core values

Qualifications & Experience:

• Minimum 2 years’ experience in Reception, Guest Services, or Front Stage within an international 5-star hotel, preferably 500+ rooms
• Diploma or Bachelor’s degree in Hospitality Management preferred
• Proficiency in Microsoft Office and OPERA PMS
• Excellent verbal and written English
• Multilingual or additional language skills are preferred