Service Advisor cum Estimator – Automotive / Garage

Al Wegdaniyah Transport Solutions; Dubai; Presencial; AED 50 000 - 85 000; Tempo integral

Resumo da oferta

Al Wegdaniyah Transport Solutions seeks an experienced Automotive Estimator to prepare repair estimates based on inspection findings, costs, and parts pricing. You will liaise with insurance companies, customers and workshop staff to obtain approvals and keeps repairs within budget.

The ideal candidate has prior estimator or service advisor experience, strong negotiation and communication skills, and familiarity with garage management systems. UAE automotive experience is preferred.

Qualificações

• Experience as Automotive Estimator or Service Advisor.
• Knowledge of repair estimation, labour costing, and insurance procedures.
• Experience coordinating with insurance companies for estimates and approvals.
• Strong customer service, communication, negotiation, and follow-up skills.
• Ability to prepare quotations and explain repair recommendations to customers.
• Familiarity with automotive workshop operations and documentation.

Responsabilidades

• Prepare accurate vehicle repair estimates based on inspection findings, repair requirements, labour costs and parts pricing.
• Visit insurance companies to submit estimates and supporting documents as required.
• Follow up with insurance companies to obtain approvals and negotiate adjustments.
• Coordinate with customers regarding inspection findings, costs, and completion dates.
• Liaise with technicians and workshop staff to assess repair requirements and monitor progress.
• Coordinate with spare parts team on availability, pricing and delivery timelines.
• Maintain records of estimates, approvals, repair orders and delivery schedules.
• Serve as main contact between customers, insurers, technicians, and purchasing teams.

Conhecimentos

Automotive industry knowledge

Customer service

Negotiation

Communication

Documentation

Attention to detail

Microsoft Office

Garage management systems

Ferramentas

Garage management systems

Microsoft Excel

Descrição da oferta de emprego

Prepare accurate vehicle repair estimates based on inspection findings repair requirements labour costs and spare parts Visit insurance companies to submit vehicle repair estimates and supporting documents as required Follow up with insurance companies to obtain repair approvals negotiate estimate adjustments and resolve pending cases Coordinate with customers regarding vehicle inspection findings repair costs approval status repair progress and expected completion dates Liaise with technicians and workshop staff to assess repair requirements monitor work progress and ensure timely vehicle delivery Coordinate with the spare parts purchasing team to confirm parts availability pricing and delivery timelines Follow up on pending insurance approvals spare parts orders and ongoing vehicle repairs to avoid unnecessary delays Review approved estimates and ensure that repair work is carried out within the approved scope and budget Inform customers of any additional repair requirements cost variations or delays and obtain the necessary approvals before proceeding Maintain accurate records of estimates insurance approvals customer communications repair orders and vehicle delivery schedules Act as the main point of contact between customers insurance companies technicians and the purchasing team throughout the repair process Ensure customer satisfaction through professional communication timely updates and effective complaint handling Ensure all estimation and service advisory activities comply with company procedures and insurance requirements

• Previous experience as an Automotive Estimator, Service Advisor, or in a similar role within an automotive garage, workshop, or service center.
• Practical knowledge of vehicle repair estimation, labour costing, spare parts pricing, and insurance approval procedures.
• Experience coordinating with insurance companies for vehicle repair estimates and approvals.
• Strong customer service, communication, negotiation, and follow-up skills.
• Ability to assess repair requirements, prepare accurate quotations, and explain repair recommendations to customers.
• Good coordination skills to manage multiple repair cases and meet deadlines.
• Familiarity with automotive workshop operations and repair processes.
• Good organizational skills and attention to detail, including maintaining accurate documentation.
• UAE automotive or garage experience is preferred.
• Proficiency in Microsoft Office and garage management systems is an advantage.