Service Advisor

Al Tayer Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Tayer Group is seeking a customer-facing Service Advisor in the Dubai area to greet customers, discuss servicing and repair needs, and guide the assessment and repair process. You will prepare clear work instructions for technicians and ensure quality by inspecting jobs on completion.

Role emphasizes customer relationship building, timely updates on progress and parts, and upselling service packages and accessories while maintaining service campaigns and ongoing product knowledge through

Qualifications

• Education/Certification and Continued Education: Vocational qualification in automotive trade or Diploma in Automobile Engineering or graduate.
• Years of Experience: 2-5 years experience in automotive trade

Responsibilities

• Greet customers and discuss servicing/repair needs, guiding assessment and repair plans.
• Record clear work instructions for technicians to ensure quality repairs.
• Inspect upon completion to verify quality and customer satisfaction.
• Deliver vehicles courteously to ensure customer satisfaction and repeat business.
• Maintain proactive communication with customers to grow the customer base.
• Keep customers updated on back-order parts and delivery times.
• Inform customers on work progress and collect charges/LOs as applicable.
• Upsell new accessories and service packages; participate in service campaigns.
• Update product knowledge through training and courses.
• Establish cordial relationships with customers and workshop staff.
• Follow up on WIP and long-pending deliveries.
• No explicit salary or benefits stated in the ad

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering or graduate

Job description

Responsibilities

Functional Roles and Responsibilities

• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and class room training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualifications

Education/Certification and Continued Education

• Vocational qualification in automotive trade or
• Diploma in Automobile Engineering or graduate

Years of Experience

• 2 -5 years experience in automotive trade