Service Advisor

Tanqeeb; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

Tanqeeb in Abu Dhabi is seeking a skilled service advisor to greet customers, discuss servicing needs, and prepare clear work instructions for technicians. You will monitor progress, explain costs, and keep customers informed about job status and delivery timelines.

In this role you will upsell service packages, maintain strong customer relationships, and participate in service campaigns to grow the business. A background in automotive service is essential.

Qualifications

• Vocational qualification in automotive trade.
• Diploma in Automobile Engineering or graduate.
• Minimum 2 years experience in automotive trade.

Responsibilities

• Receive and greet customers, discuss servicing/repair needs and guide assessment and repair planning.
• Prepare clear work instructions for technicians and keep customers updated during the job progress.
• Ensure quality by organizing inspection on completion and confirming adherence to standards.
• Deliver vehicles courteously and ensure customer satisfaction to support regular business.
• Maintain proactive customer communication about performance, service needs and future maintenance.
• Upsell new accessories, service packages, and participate in service campaigns.
• Upgrade product knowledge through training and workshops.
• Build cordial relations with customers and workshop staff and follow up on WIP.
• Follow up on long-pending vehicles for delivery.

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering or graduate

Job description

Job description

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Functional Roles and Responsibilities

• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and class room training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualifications

Education/Certification and Continued Education

• Vocational qualification in automotive trade or
• Diploma in Automobile Engineering or graduate

Years of Experience

• 2 -5 years experience in automotive trade