Service Advisor

unitedalsaqergroup; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

unitedalsaqergroup is seeking a personable service advisor to act as the liaison between customers and service technicians. You will greet customers, listen to requests, schedule appointments, estimate costs, verify insurance, conduct inspections, and test drive cars.

You will consult with mechanics on repairs, upsell parts and services, and maintain strong customer relationships to drive repeat business. A UAE driving license and luxury automotive knowledge are required.

Qualifications

• Bachelor's degree in mechanical engineering or automotive field is required.
• Professional service advisor experience at an automotive dealership is required.
• Strong industry knowledge of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.).
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• Ability to communicate with mechanics, customers, and management.
• UAE driving license.

Responsibilities

• Greet customers and listen to requests, schedule appointments, and estimate costs.
• Act as liaison between customers and service technicians.
• Sell Aftersales products and services to customers.
• Verify insurance and conduct inspections as needed.
• Maintain positive customer relationships to encourage repeat business.
• Record services and costs accurately and process payments.
• Coordinate parts ordering with technicians and ensure availability.

Skills

Customer service

Interpersonal skills

Communication skills

Automotive knowledge

Scheduling and coordination

Dealership experience

Driving license UAE

Education

Bachelor's degree in mechanical engineering or automotive field

Tools

Industry-specific software

Job description

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

Main objectives of the role

• Ensure premium service consulting tailored to the individual needs of each customer.
• Boost sales through selling Aftersales products and services.
• Loyalise customers and ensure customer satisfaction at any time.

Tasks

• Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Interfaces

• Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

To succeed in this role, you should have the following skills and experience:

• A bachelor's degree in mechanical engineering or automotive related field
• Professional service advisor experience of an automotive dealership
• Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
• UAE driving license