Senior Waiter

SmartRecruiters, Inc.; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

SO/ in Dubai is seeking an experienced Senior Waiter to lead a section and deliver refined service in a luxury setting. You will mentor junior staff and coordinate with kitchen and bar to ensure smooth operations in a fashion-forward hotel concept.

Applicants should have 3–5 years in upscale dining, strong POS skills, and a professional appearance. This role requires flexible scheduling, including evenings, weekends, and holidays, to uphold impeccable standards in a vibrant Dubai environment.

Qualifications

• 3–5 years of progressive waiter experience in upscale dining or hospitality.
• Ability to mentor and support junior staff on the floor.
• Proficient with POS systems and restaurant management software.
• Excellent communication skills and guest-service mindset.
• Strong organizational and time-management abilities.

Responsibilities

• Manage your assigned section with professionalism and confidence.
• Deliver attentive, knowledgeable service across all offerings.
• Coordinate with kitchen, bar, and support teams for smooth service.
• Mentor and guide junior team members on the floor.
• Maintain impeccable presentation, cleanliness, and service execution.
• Accurately take and process guest orders with precision.
• Anticipate guest needs to create personalized experiences.
• Handle inquiries, concerns, and complaints professionally.
• Manage table setup, coordination, and breakdown efficiently.
• Ensure compliance with health, safety, and hygiene protocols.
• Utilize POS for order processing and billing.
• Demonstrate cultural sensitivity in Dubai's multicultural environment.

Skills

Waiter experience

Section management

F&B knowledge

Communication

Mentoring

POS systems

Organization

Stamina

Attention to detail

Flexibility

Education

High school diploma

Food safety certification

Hospitality certification (preferred)

Tools

POS software

Restaurant management software

Job description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We're looking for an experienced and customer-focused Senior Waiter to join our dynamic hospitality team in Dubai, United Arab Emirates. In this leadership-oriented role, you'll manage your own section with confidence while delivering refined, personalized service that exceeds guest expectations. You'll be instrumental in creating memorable dining experiences while mentoring junior team members and collaborating seamlessly with kitchen and bar staff to ensure smooth, efficient service flow.

• Manage your assigned section with professionalism and confidence, ensuring a refined and personalized guest experience
• Deliver attentive, knowledgeable service across all food and beverage offerings with exceptional attention to detail
• Coordinate closely with kitchen, bar, and support teams to maintain smooth service flow and operational efficiency
• Mentor, guide, and support junior team members on the floor, modeling best practices and service excellence
• Maintain impeccable standards of presentation, cleanliness, and service execution throughout your shift
• Accurately take and process guest orders, ensuring precision and accommodating special requests with empathy
• Anticipate guest needs and preferences, creating personalized experiences that foster loyalty and satisfaction
• Handle guest inquiries, concerns, and complaints with professionalism, empathy, and decisive problem-solving
• Manage table setup, coordination, and breakdown with efficiency and organizational excellence
• Ensure compliance with all health, safety, and hygiene protocols and company service standards
• Utilize Point of Sale (POS) systems accurately and efficiently for order processing and billing
• Demonstrate cultural sensitivity and inclusive behavior in our diverse, multicultural Dubai environment

Qualifications

Required Skills & Experience:

• Minimum 3-5 years of progressive waiter experience in upscale dining or hospitality establishments
• Proven expertise in section management and guest service delivery
• Strong knowledge of food and beverage offerings, dining etiquette, and service protocols
• Excellent communication skills (verbal and written) with the ability to engage guests professionally
• Demonstrated ability to mentor and support junior staff members
• Proficiency with Point of Sale (POS) systems and restaurant management software
• Strong organizational and time management skills with the ability to multitask in fast-paced environments
• Physical stamina to stand for extended periods and carry trays and service equipment
• Exceptional attention to detail and commitment to maintaining high service standards
• Proven conflict resolution and problem-solving abilitiesAbility to work flexible schedules, including evenings, weekends, and holidays

Preferred Skills & Experience:

• Experience in fine dining or luxury hospitality environments
• Knowledge of wine pairings and beverage recommendations
• Experience coordinating with kitchen and bar teams in high-volume settings
• Familiarity with multiple cuisines and dietary requirements
• Previous experience training or onboarding new team members
• Multilingual capabilities (particularly Arabic or other languages spoken in Dubai)

Personal Attributes:

• Professional appearance and impeccable grooming standards
• Friendly, enthusiastic, and customer-focused demeanor
• Resilient and adaptable with a positive attitude toward feedback
• Collaborative team player with strong interpersonal skills
• Empathetic and inclusive approach to guest and colleague interactions
• Organized, decisive, and goal-oriented mindset

Education & Certifications:

• High school diploma or equivalent
• Food safety and hygiene certification (or willingness to obtain)
• Hospitality or customer service certification (preferred)