Senior Visa Services PRO — End-to-End Visa Expert

dnata Travel Group; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Travel benefits

Discounts on flights and hotels

Job summary

dnata Travel Group in Dubai is seeking a Senior Visa Services Consultant/PRO to manage end-to-end visa processing for business and leisure travelers. You will ensure compliance with immigration regulations, deliver excellent customer service, and support ongoing process improvements.

The role includes training new staff, handling urgent cases, and generating performance reports to enhance efficiency and client satisfaction.

Qualifications

• 3–5 years of experience in visa processing or related immigration/customer-service roles.
• Strong customer focus and professional communication.
• Ability to train new team members and share best practices.

Responsibilities

• Handle end-to-end visa applications, amendments, cancellations, and extensions with accuracy.
• Provide responsive support to clients and internal teams, meeting SLAs.
• Maintain up-to-date visa records and archive documents for audits.
• Coordinate with immigration officials and internal stakeholders for urgent or pending cases.
• Train new team members and share best practices in visa processing and system use.
• Generate operational reports and identify process improvements.

Skills

Visa processing

Customer service

Immigration portals

Data accuracy

Training

Communication

Education

High school diploma or equivalent

Tools

Immigration portal systems

Job description

dnata Travel Group in Dubai is seeking a Senior Visa Services Consultant/PRO to manage end-to-end visa processing for business and leisure travelers. You will ensure compliance with immigration regulations, deliver excellent customer service, and support ongoing process improvements.

The role includes training new staff, handling urgent cases, and generating performance reports to enhance efficiency and client satisfaction.