Senior VIP Relationship Manager

OKX; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

OKX is seeking an experienced VIP Client Manager to serve actively trading clients and expand relationships across the CIS, MENA, SEA regions. The role involves guiding users through OKX VIP structures, upgrades, and platform updates while collaborating with Product, Engineering, and regional marketing teams.

The ideal candidate has strong English and native Russian; willingness to travel; and a proven track record in account management within crypto/finance sectors.

Qualifications

• Account management experience in Cryptocurrency, Finance, FX, or related sectors.
• Strong client management and relationship building skills.
• Solid project management skills with ability to manage multiple priorities.
• Strong analytical and data-driven problem-solving skills.
• Understanding of trading systems and APIs is a strong plus.
• Willingness to travel to CIS, MENA, SEA, or other regions if required.
• Fluency in English and native Russian is required.

Responsibilities

• Act as the primary point of contact for actively trading VIP clients.
• Expand relationships with existing customers through sustained communication and support.
• Support users in navigating OKX product offerings, VIP structures, and platform updates.
• Manage VIP upgrades and various product configurations.
• Drive revenue growth from trusted accounts and scale business partnerships.
• Contribute to regional strategies and execute action plans.
• Support Product & Engineering teams with development activities.
• Participate in regional online and offline marketing activities and business events.
• Monitor competitor activity and market trends to improve VIP offerings.

Skills

Account management

Client relationship

Analytical skills

Trading APIs

Trading systems

Travel willingness

English fluency

Russian language

Job description

About the Company

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps).

Responsibilities

• Act as the primary point of contact for actively trading VIP clients
• Expand relationships with existing customers through sustained communication and support
• Support users in navigating OKX product offerings, VIP structures, and platform updates
• Manage VIP upgrades and various product configurations
• Drive revenue growth from trusted accounts and scale business partnerships
• Contribute to regional strategies and execute action plans
• Support Product & Engineering teams with development activities
• Participate in regional online and offline marketing activities and business events
• Monitor competitor activity and market trends to improve VIP offerings

Requirements

• Account management experience in Cryptocurrency, Finance, FX, or related sectors
• Strong client management and relationship building skills
• Solid project management skills with ability to manage multiple priorities
• Strong analytical and data-driven problem-solving skills
• Understanding of trading systems and APIs is a strong plus
• Willingness to travel to CIS, MENA, SEA, or other regions if required
• Fluency in English and native Russian is required

Preferred Qualifications

• Experience working with key stakeholder management across different levels
• Ability to collaborate with diverse and international internal teams