Senior VIP Relationship Manager, CIS

OKX; Dubai; On-site; AED 400,000 - 550,000; Full time

Benefits offered by this job

Competitive total compensation package

Education subsidy for employees' growth

Team building programs

Comprehensive healthcare schemes

Job summary

A leading cryptocurrency exchange is seeking a Relationship Manager to oversee VIP accounts in the CIS region. This role involves enhancing relationships with key clients, supporting them with product offerings, and contributing to regional strategies. Candidates should have experience in account management within Cryptocurrency or Finance, strong project management, and fluent communication skills in English and Russian. The position offers a competitive compensation package and various employee development programs.

Qualifications

• Experience in Cryptocurrency, Finance, FX, or related fields.
• Ability to manage multiple priorities and deadlines.
• Strong communication skills to collaborate with diverse teams.
• Analytical and data-driven problem-solving skills.
• Understanding of trading systems and APIs is a strong plus.
• Open to business travel to CIS, MENA, SEA or other regions.
• Fluent in English and native Russian.

Responsibilities

• Act as the primary contact for VIP clients.
• Enhance relationships with existing customers.
• Support users with OKX products and updates.
• Manage VIP upgrades and product configurations.
• Contribute to regional strategies aligning with company goals.
• Monitor competitor activity and market trends.
• Support Product & Engineering for development activities.
• Participate in regional marketing events and stay updated on trends.
• Adhere to company guidelines and practices.
• Monitor competitors and provide insights to improve VIP offerings.

Skills

Account management experience

Strong client management skills

Project management skills

Analytical and problem-solving skills

Understanding of trading systems and API

Fluency in English

Native Russian

Stakeholder management

Communication

Travel willingness

Job description

Who We Are: At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

Relationship Manager / VIP Accounts Manager (CIS) leads account management efforts within the VIP retail program in the CIS region. The Relationship Manager is expected to work closely with various stakeholders, including regional and global growth teams, product and engineering teams, and Business Intelligence teams, as well as effectively lead a team of regional sales. He/She will proactively nurture and enhance relationships with local key trading accounts, VIP accounts, being in contact with them frequently and building relationships.

What You’ll Be Doing

• Primary point of contact for a number of actively trading VIP clients.
• Expanding relationships with existing customers by sustained communication, understanding of their needs, supporting inquiries.
• Support users to navigate OKX range of product offerings, VIP structure, and key updates and changes on the OKX platform and products.
• Offer and manage VIP upgrades and various product configurations.
• Responsible for the revenue growth from trusted accounts and scaling business partnership.
• Actively contribute to the regional strategies that align with the overall company goals, recommend and see through objectives, targets, and action plans, keeping to timelines.
• Support Product & Engineering lines for product development activities.
• Active involvement in regional online and offline marketing activities and business events; stay up-to-date with industry/product/social trends and customers’ views and attitudes.
• Comply with the company’s guidelines and practices.
• Monitor competitor activity, analyze market trends, and provide insights to improve OKX VIP offerings.

What We Look For In You

• Account management experience in Cryptocurrency, Finance, FX, or any related space.
• Strong client management skills including maintaining strong relationships, organizing client profiles and incentivising client business activities.
• Solid project management skills and the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving skills and enthusiasm with a data-driven approach.
• Understanding of trading systems and API is a strong plus.
• Open to business traveling to CIS, MENA, SEA or other regions if required.
• Good communication skills and ability to collaborate with diverse and international internal teams and external partners; experience working with key stakeholder management; Able to work with stakeholders across different levels.
• Being fluent in English and native Russian is a must.

Perks & Benefits

• Competitive total compensation package
• L'D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!