Senior VIP Relationship Manager, CIS Dubai, United Arab Emirates

OKX; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

L&D programs and education subsidy

Team building programs and company events

Comprehensive healthcare schemes

Job summary

OKX is seeking a Relationship Manager / VIP Accounts Manager in Dubai to lead account management within the VIP retail program in the CIS. The manager will proactively engage with trading VIP clients, enhance relationships, and support their needs on the OKX platform. Candidates should have experience in account management related to Cryptocurrency or Finance, strong communication and client management skills, and be fluent in English and Russian. Comprehensive healthcare schemes and continuous learning programs are included in the benefits.

Qualifications

• Account management experience in Cryptocurrency, Finance, or related fields.
• Strong client management with ability to maintain relationships.
• Solid project management to manage multiple priorities.
• Analytical skills with enthusiasm for data-driven approaches.
• Understanding of trading systems and APIs is a plus.

Responsibilities

• Act as primary contact for VIP clients.
• Expand relationships through sustained communication.
• Support users with product offerings and updates.
• Manage VIP upgrades and revenue growth.
• Contribute to regional strategies and business events.
• Monitor market trends and analyze competitor activities.

Skills

Client management skills

Project management skills

Analytical and problem-solving skills

Communication skills

Fluency in English and Russian

Job description

About the Opportunity

Relationship Manager / VIP Accounts Manager (CIS) leads account management efforts within the VIP retail program in the CIS region. The Relationship Manager is expected to work closely with various stakeholders, including regional and global growth teams, product and engineering teams, and Business Intelligence teams, as well as effectively lead a team of regional sales. He/She will proactively nurture and enhance relationships with local key trading accounts, VIP accounts, being in contact with them frequently and building relationships.

What You’ll Be Doing

Primary point of contact for a number of actively trading VIP clients.

Expanding relationships with existing customers by sustained communication, understanding of their needs, supporting inquiries.

Support users to navigate OKX range of product offerings, VIP structure, and key updates and changes on the OKX platform and products.

Offer and manage VIP upgrades and various product configurations.

Responsible for the revenue growth from trusted accounts and scaling business partnership.

Actively contribute to the regional strategies that align with the overall company goals, recommend and see through objectives, targets, and action plans, keeping to timelines.

Active involvement in regional online and offline marketing activities and business events; stay up-to-date with industry/product/social trends and customers’ views and attitudes.

Comply with the company’s guidelines and practices.

Monitor competitor activity, analyze market trends, and provide insights to improve OKX VIP offerings.

What We Look For In You

Account management experience in Cryptocurrency, Finance, FX, or any related space.

Strong client management skills including maintaining strong relationships, organizing client profiles and incentivising client business activities.

Solid project management skills and the ability to manage multiple priorities and deadlines.

Strong analytical and problem-solving skills and enthusiasm with a data-driven approach.

Understanding of trading systems and API is a strong plus.

Open to business traveling to CIS, MENA, SEA or other regions if required.

Good communication skills and ability to collaborate with diverse and international internal teams and external partners; experience working with key stakeholder management; Able to work with stakeholders across different levels.

Being fluent in English and native Russian is a must.

Benefits

• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!