Design And Research Operations Associate

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Abu Dhabi is seeking an entry-level Design & Research Operations Associate to support the design and research function. The role focuses on maintaining systems, organizing documentation, and coordinating the logistics of user research.

You will handle licenses, onboarding, and session setup, working to ensure smooth workflows. Strong English communication and organizational skills are essential, with a willingness to learn and collaborate in a team setting.

Qualifications

• Entry-level role ideal for a recent graduate.
• Strong written and verbal English communication.
• Excellent organizational skills and attention to detail.

Responsibilities

• Recruit, screen, and schedule research participants, managing consent forms, incentives, and follow-up communications.
• Maintain and organise the team’s research repository for easy access to insights, recordings and reports.
• Manage design and UX research tools—licenses, subscriptions, user access, and onboarding/offboarding of team members.
• Coordinate logistics of user research sessions, including booking rooms or video calls and preparing equipment.
• Maintain participant databases and panels, ensuring records are accurate and up to date.
• Track and triage incoming design and research requests, routing to the right people and monitoring turnaround times.
• Maintain documentation, templates, and standard operating procedures to keep workflows running smoothly.

Skills

Organizational skills

Attention to detail

English communication

Team collaboration

Proactive attitude

Interest in design/research

Willingness to learn

Microsoft 365 proficiency

Tools

Microsoft 365

Figma exposure

Job description

Job Description:

Role: Design & Research Operations Associate

Location: Abu Dhabi

Role Purpose:

The Design & Research Ops Associate supports the smooth running of the design and research function, ensuring teams have the tools, systems, and processes they need to do their best work. This is an entry-level role, ideal for a recent graduate eager to build a career in design operations.

The associate helps maintain design systems and research repositories, coordinates the logistics of user research, organizes documentation, and supports the day-to-day operational tasks that keep design and research activities organized, consistent, and efficient.

Key Responsibilities:

• Recruit, screen, and schedule research participants, managing consent forms, incentives, and follow-up communications.

• Maintain and organise the team’s research repository so insights, recordings, and reports are easy to find and reuse.

• Manage design and UX research tools — licenses, subscriptions, user access, and onboarding/offboarding of team members.

• Coordinate the logistics of user research sessions, including booking rooms or video calls, preparing equipment, and setting up testing tools.

• Maintain participant databases and panels, keeping records accurate, compliant, and up to date.

• Track and triage incoming design and research requests, routing them to the right people and monitoring turnaround times.

• Maintain documentation, templates, and standard operating procedures that keep design and research workflows running smoothly.

Technical knowledge and skills:

• Comfortable using everyday productivity tools such as Microsoft 365 (Word, Excel, PowerPoint).
• Strong organisational skills with attention to detail and accuracy.
• Good written and verbal communication skills in English; Arabic is an advantage.
• A genuine interest in design, research, and digital products and how they are created.
• A proactive, can-do attitude and eagerness to learn new tools and ways of working.
• Able to work collaboratively as part of a team.
• Any exposure to design or prototyping tools (e.g., Figma) is a plus, but not required — full training and support will be provided.