Senior Technician, Managed Services - MEA

Convergint; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Convergint is seeking a Senior Technician - Managed Services to join our Middle East & Africa team. This full-time role focuses on advanced maintenance, security systems hardware/software configuration, and complex troubleshooting to support critical client sites.

You will work with Operations Manager – Managed Services MEA and our engineers, mentoring junior technicians, and ensuring safety and compliance. 24/7 on-duty availability for callouts is required.

Responsibilities

• Performs corrective maintenance for intermediate to advanced cases as well as routine preventative maintenance procedures
• Performs basic security system hardware/software configuration
• Performs more advanced troubleshooting techniques for security systems hardware and software components
• Ensure compliance with safety standards, local legislation, statutory requirements and regulations as well as corporate guidelines while performing maintenance- related duties and all other engineering works
• Inspects, analyzes and provides case details, actions taken and resolution for assigned cases via company’s maintenance management system
• Ability to provide Engineering support and management with detailed information about daily activities
• 24/7 availability when on duty for Rectification Callouts
• Maintain a professional courteous manner with all clients, other contractors, and fellow employees.
• Mentoring Junior Technicians and demonstrating a knowledge sharing approach

Job description

Convergint is seeking a Senior Technician - Managed Services to join our Middle East & Africa team. This full-time role focuses on advanced maintenance, security systems hardware/software configuration, and complex troubleshooting to support critical client sites.

You will work with Operations Manager – Managed Services MEA and our engineers, mentoring junior technicians, and ensuring safety and compliance. 24/7 on-duty availability for callouts is required.