Sr. Technical Account Manager, Enterprise Support - MENAT

Amazon Web Services (AWS); Dubai; On-site; AED 420,000 - 680,000; Full time

Job summary

Amazon Web Services EMEA Dubai FZ Branch is seeking a Senior Technical Account Manager to influence enterprise customers to maximize value from AWS. You will craft technical cloud strategies, act as the voice of the customer to AWS product teams, and guide customers through incidents, cost optimization, and risk management across compute, storage, AI/ML, and serverless services.

The TAM is the centerpiece of value to enterprise customers and you will drive proactive guidance and advocacy across

Qualifications

• 10+ years of experience in technical roles involving distributed systems, cloud architecture, software development, infrastructure/platform engineering, Data & Analytics, or AI / ML.
• Experience in a customer-facing technical role such as technical account manager, solutions architect, consultant, or support engineer
• Experience with operational parameters and troubleshooting for a combination of the following: compute, storage, networking, databases, AI/ML, containers, DevOps, big data and analytics, security
• Demonstrated ability to drive technical discussions and communicate effectively with both engineering teams and executive stakeholders

Responsibilities

• Build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers understanding their business needs and technical challenges
• Using your technical acumen and customer obsession you'll drive technical discussions regarding incidents, trade-offs and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
• With a bias for action you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions monthly and quarterly metrics detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud

Skills

Distributed systems

Cloud architecture

Customer-facing

Technical communication

Job description

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? At AWS Enterprise Support we're looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role you will support our customers' creative and transformative spirit of innovation across technology areas such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless, and more. You will have the opportunity to be the technical leader to large enterprises while being their advocate and 'voice of the customer' to AWS product teams.

As a Senior TAM you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence cloud maturity support and risk management.

You will provide advocacy and strategic technical guidance to plan and build solutions using best practices and proactively keep the customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

Key job responsibilities

• You'll build solutions provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers understanding their business needs and technical challenges
• Using your technical acumen and customer obsession you'll drive technical discussions regarding incidents trade-offs and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
• With a bias for action you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions monthly and quarterly metrics detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud

About The Team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 10+ years of experience in technical roles involving distributed systems, cloud architecture, software development, infrastructure/platform engineering, Data & Analytics, or AI / ML.
• Experience in a customer-facing technical role such as technical account manager, solutions architect, consultant, or support engineer
• Experience with operational parameters and troubleshooting for a combination of the following: compute, storage, networking, databases, AI/ML, containers, DevOps, big data and analytics, security
• Demonstrated ability to drive technical discussions and communicate effectively with both engineering teams and executive stakeholders

Preferred Qualifications

• Knowledge of distributed systems design and implementation or equivalent
• Knowledge of large scale automation and workflow management or equivalent Professional experience with AWS services or equivalent cloud platforms (Azure, GCP)
• Experience with AI/ML workloads including foundation models, inference infrastructure, agentic systems, accelerated compute (GPU, custom silicon), or MLOps
• Experience with container orchestration (EKS, ECS, Kubernetes), serverless architectures, and infrastructure as code (Terraform, CloudFormation, CDK)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Web Services EMEA Dubai FZ Branch

Job ID: A10529926