Technical Account Manager, ES EMEA - Partner

Amazon; Dubai; On-site; AED 350,000 - 700,000; Full time

Benefits offered by this job

Healthcare

Global mobility opportunities

Employee Assistance Programs

Job summary

Amazon in Dubai is seeking a Technical Account Manager to directly impact partner value from cloud technology. You will craft and execute strategies to drive adoption of AWS services across EC2, S3, DynamoDB, RDS, Lambda, and more, while guiding architecture and launch planning for diverse customers.

You’ll partner with cloud technologists, gain mentorship, and grow through AWS certifications as you lead technical discussions and solve complex operational challenges for enterprise and startup

Qualifications

• Experience troubleshooting three of compute/storage/networking/CDN/databases/DevOps/big data in distributed systems.
• Experience in technical engineering.
• Bachelor's degree required.

Responsibilities

• Build solutions and provide technical guidance to customers.
• Advise on architecture, strategy, and launch planning.
• Drive technical discussions on incidents, risk management and tradeoffs.
• Collaborate with partners and cross-functional teams to deliver value from AWS.

Skills

Operational troubleshooting

Distributed systems

Technical engineering

AWS experience

Customer-facing leadership

Education

Bachelor's degree

Job description

The Role

As a trusted advisor you’ll have a direct impact in helping our Partners gain the most value from cloud technology. You’ll craft and execute strategies to drive our Partners adoption and use of AWS services. This includes a range of products including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues.

As we continue to rapidly expand in EMEA you’ll have plenty of opportunities to develop your technical consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Key job responsibilities

• You’ll build solutions provide technical guidance and advocate for the customer


• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity


• Develop trusting relationships with customers understanding their business needs and technical challenges


• Using your technical acumen and customer obsession you’ll drive technical discussions regarding incidents tradeoffs and risk management


• Consult with a range of partners from developers through to Csuite executives


• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers


• With a bias for action you’ll proactively find opportunities for customers to gain additional value from AWS


• Provide detailed reviews of service disruptions monthly & quarterly metrics detailed prelaunch planning


• Solve a variety of problems across different customers as they migrate their workloads to the cloud


• Uplift customer capabilities by running workshops brown bag sessions etc.

About the team

We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare Employee Assistance Programs and Global Mobility opportunities.

Diverse Experiences

Amazon values diverse experiences.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home there’s nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earths Best Employer. That’s why you’ll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Requirements

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment


• Experience in technical engineering


• Bachelors degree


• Bilingual Russian/German


• Experience with AWS services or other cloud offerings


• Experience in internal enterprise or external customerfacing environment as a technical lead

Required Experience

Manager