Senior Store Leader: Drive Sales, Service & Ops Excellence

Al-Futtaim; Dubai; Sur place; AED 250 000 - 350 000; Plein temps

Résumé du poste

Al-Futtaim Retail seeks a Senior Store Manager to drive overall store performance, sales, and customer service in Dubai. You will lead a team, implement strategies, and ensure store standards, health and safety, and operational excellence across daily activities.

The role combines hands-on management with leadership to deliver exceptional customer experiences, optimize profitability, and uphold brand standards in a dynamic retail environment.

Qualifications

• Proven track record of sales and profitability achievement.
• Outstanding communication and leadership skills.
• Customer-first attitude with excellent problem-solving capabilities.
• Strong organizational skills and attention to detail.

Responsabilités

• Develop and execute strategies to meet/exceed sales targets and profitability.
• Monitor daily/weekly sales and adjust strategies based on demand and trends.
• Review sales KPI to identify growth opportunities and trading mindset.
• Maximize sales via product placement, promotions, and upselling.
• Maintain inventory to minimize stock-outs and overstock; ensure product availability.
• Lead, motivate, and coach a high-performing store team with regular performance reviews.
• Foster a positive, inclusive workplace culture and develop staff for leadership roles.
• Address customer concerns promptly and maintain a welcoming store environment.
• Oversee day-to-day operations including cash handling, stock replenishment and store maintenance.
• Ensure visual merchandising standards are met and aligned with brand guidelines.

Connaissances

Sales strategy

Leadership

Customer service

Organizational skills

Description du poste

Al-Futtaim Retail seeks a Senior Store Manager to drive overall store performance, sales, and customer service in Dubai. You will lead a team, implement strategies, and ensure store standards, health and safety, and operational excellence across daily activities.

The role combines hands-on management with leadership to deliver exceptional customer experiences, optimize profitability, and uphold brand standards in a dynamic retail environment.