Role in Spa | Senior Spa Receptionist

Address Hotels + Resorts; Abu Dhabi; On-site; AED 78,000 - 134,000; Full time

Job summary

Address Hotels + Resorts in Abu Dhabi seeks a Guest Experience Ambassador to elevate spa service, greeting guests warmly and delivering a flawless experience from welcome to farewell.

You will embody our brand’s hospitality philosophy, maintain high service standards, and collaborate with colleagues to preempt issues and ensure guest delight. A genuine service mindset, high EQ, and fluent English are required; a 5-star hotel background is preferred.

Qualifications

• Genuine service attitude and high emotional intelligence are essential.
• High school diploma required; college degree in Hotel Management preferred.
• Minimum one year of experience in a 5-star hospitality environment.
• Strong written and spoken English; additional languages are a plus.

Responsibilities

• Ensure exceptional guest experiences across the spa service journey.
• Deliver flawless service from welcome to farewell.
• Maintain high service standards and procedures.
• Proactively communicate with team to enhance guest satisfaction.

Skills

Genuine service mindset

High EQ

English proficiency

Education

High school diploma

Hotel Management degree (preferred)

Job description

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline Where Life Happens, Address offers its guests opportunities to celebrate life and its most cherished moments. It's the ultimate Address.

ABOUT THE FUNCTION

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell.

WHAT YOU WILL NEED TO SUCCEED

• Genuine service personality, with high EQ.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of one-year experience in a similar position in a 5-star hospitality company.
• A strong command of both written and spoken English is required; additional language is an asset.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Conduct all operational tasks in Spa Service while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.