Senior Skydiving Manifest & Guest Experience Lead

Shamal Holding; Dubai; Presencial; AED 67.000 - 100.000; Jornada completa

Descripción de la vacante

Shamal Holding, through the Sky Dive Dubai umbrella, seeks a Manifest Coordinator to coordinate parachutists and tandem passengers, ensuring smooth daily operations and exceptional guest service. You will verify waivers, licenses, and documentation, process payments, and maintain accurate records.

The role requires at least 2 years in a skydiving manifest office, strong organizational skills, and the ability to assist at the front desk.

Formación

• Minimum 2 years working in a skydiving manifest office.
• Experience coordinating parachutists and passengers is preferred.
• Proven ability to process waivers, licenses and payments accurately.

Responsabilidades

• Coordinate and manifest parachutists and tandem passengers to aircraft.
• Check in tandem customers and licensed skydivers, ensuring waivers and documentation are complete.
• Input and reconcile payments (deposits, vouchers, jump tickets) into JumpRun or booking systems.
• Maintain and file waivers, licenses, and logs for jumpers.
• Assist at front desk and customer inquiries via phone and email.
• Reschedule jumps due to weather, process refunds, and communicate with the finance team.

Conocimientos

Customer service

Team coordination

Attention to detail

Communication skills

Educación

Experience in skydiving manifest office (2+ years)

Herramientas

JumpRun

Booking system

Microsoft Word

Excel

Descripción del empleo

Shamal Holding, through the Sky Dive Dubai umbrella, seeks a Manifest Coordinator to coordinate parachutists and tandem passengers, ensuring smooth daily operations and exceptional guest service. You will verify waivers, licenses, and documentation, process payments, and maintain accurate records.

The role requires at least 2 years in a skydiving manifest office, strong organizational skills, and the ability to assist at the front desk.