Senior Guest Experience & Manifest

Shamal Holding; Dubai; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

Shamal Holding seeks a skilled Manifest Operator to manage day-to-day skydiving manifest duties at the Dubai drop zone. You will perform level II checks, handle waivers, and ensure all documentation and prerequisites for jumpers are complete.

Responsibilities include data entry, filing licenses/insurance, coordinating reservations, and assisting at the front desk. Strong knowledge of JumpRun, Word and Excel is expected to support efficient daily operations.

Qualifications

• A minimum of 2 years working within a skydiving manifest office.
• Experience in managing manifest operations and customer flow.

Responsabilités

• Perform Manifest Level II checks for all tandem customers and licensed skydivers.
• Collect and record all relevant information into customer files.
• Manage waivers and ensure they are properly completed.
• Verify customer identification and eligibility to jump.
• Maintain licenses, insurance records and logbooks for licensed jumpers.

Connaissances

Skydiving manifest experience

Data entry

Customer service

Formation

2+ years in skydiving manifest office

Outils

JumpRun booking system

Microsoft Word

Excel

Description du poste

Responsibilities

• Carry out duties of Manifest Level II Check in all tandem customers and licensed skydivers
• Collect and record all relevant information into customer files
• Do the second check for waivers
• ensure all waivers are properly and completely filled out
• identification is checked and the customer meets all requirements to jump
• Take copies and file all of licenses insurance and logbook for licensed jumpers and ensure they have the proper documentation and prerequisites to jump at the palm
• Input payments example deposits vouchers remaining balances special event payments and jump tickets charged by credit card or cash payments into Jump run
• hold accountability for a cash drawer reconcile drawer at the end of the day
• Run necessary accounting reports and queries to settle the drawer at the end of the day
• Submit all documents and receipts
• Assist customers for tandem information reservations reservation modification VIP bookings and licensed skydiver information via email and phone
• In the event of bad weather rescheduling tandem reservations providing same day refunds assisting in refund request forms for customers who have paid online
• Follow up with the finance department and provide flow of information to the customer throughout the refund process
• Keep record file and update all waivers from customers
• Demonstrate a thorough understanding of multiple computer software programs for example JumpRun booking system Microsoft word and Excel
• Ensure the most efficient daily operation of the drop zone and assist where necessary
• This position is also capable and required to assist at the front desk Manifest Level II
• Manifest parachutists to aircraft loads
• Schedule daily operations and reschedule based on weather
• Ensure aircraft weight and balance restrictions are met
• Ensure aircraft are utilized efficiently
• Communicate information with aircraft pilots
• Maintain records as required
• Communicate all issues to the Customer Service amp Manifest Manager
• Assist in training staff as requested

Qualifications

Preferred Educational Qualifications And Professional Certifications

• A minimum of 2 years working within a skydiving manifest office.
• Experience
• A minimum of 2 years working within a skydiving manifest office