Senior Guest Experience & Manifest - Skydive Dubai

Shamal; Dubai; On-site; AED 65,000 - 95,000; Full time

Job summary

Shamal Holding, under the Sky Dive Dubai umbrella, seeks an organized Manifest Coordinator to ensure efficient tandem operations and superb guest service at the Dubai drop zone.

The role focuses on Manifest Level II duties, data entry, waivers, reservations, and close coordination with pilots and the finance team, requiring at least 2 years in a skydiving manifest office.

Qualifications

• Minimum 2 years working within a skydiving manifest office.
• Experience in manifest operations and customer service.

Responsibilities

• Carry out duties of Manifest Level II
• Check in all tandem customers and licensed skydivers. Collect and record all relevant information into customer files. Do the second check for waivers, ensure all waivers are properly and completely filled out, identification is checked, and the customer meets all requirements to jump
• Take copies and file all of licenses, insurance, and logbook for licensed jumpers and ensure they have the proper documentation and prerequisites to jump at the palm
• Input payments (example: deposits, vouchers, remaining balances, special event payments, and jump tickets) charged by credit card or cash payments into Jump run, hold accountability for a cash drawer, reconcile drawer at the end of the day
• Run necessary accounting reports and queries to settle the drawer at the end of the day. Submit all documents and receipts
• Assist customers for tandem information, reservations, reservation modification, VIP bookings, and licensed skydiver information via email and phone
• In the event of bad weather, rescheduling tandem reservations, providing same day refunds, assisting in refund request forms for customers who have paid online
• Follow up with the finance department and provide flow of information to the customer throughout the refund process
• Keep record, file and update all waivers from customers
• Demonstrate a thorough understanding of multiple computer software programs (for example, JumpRun, booking system, Microsoft word and Excel)
• Ensure the most efficient daily operation of the drop zone and assist where necessary
• This position is also capable and required to assist at the front desk
• Manifest Level II:
• Manifest parachutists to aircraft loads.
• Schedule daily operations and reschedule based on weather.
• Ensure aircraft weight and balance restrictions are met.
• Ensure aircraft are utilized efficiently.
• Communicate information with aircraft pilots.
• Maintain records as required.
• Communicate all issues to the Customer Service & Manifest Manager.
• Assist in training staff, as requested

Job description

Overview

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operateThis role falls under our Sky Dive Dubai umbrella and will beresponsible for coordinating and manifesting parachutists and tandem passengers to aircraft, ensuring efficient operations, and providing exceptional customer service to Skydive Dubai’s customers and staff

Responsibilities

• Carry out duties of Manifest Level II
• Check in all tandem customers and licensed skydivers. Collect and record all relevant information into customer files. Do the second check for waivers, ensure all waivers are properly and completely filled out, identification is checked, and the customer meets all requirements to jump
• Take copies and file all of licenses, insurance, and logbook for licensed jumpers and ensure they have the proper documentation and prerequisites to jump at the palm
• Input payments (example: deposits, vouchers, remaining balances, special event payments, and jump tickets) charged by credit card or cash payments into Jump run, hold accountability for a cash drawer, reconcile drawer at the end of the day
• Run necessary accounting reports and queries to settle the drawer at the end of the day. Submit all documents and receipts
• Assist customers for tandem information, reservations, reservation modification, VIP bookings, and licensed skydiver information via email and phone
• In the event of bad weather, rescheduling tandem reservations, providing same day refunds, assisting in refund request forms for customers who have paid online
• Follow up with the finance department and provide flow of information to the customer throughout the refund process
• Keep record, file and update all waivers from customers
• Demonstrate a thorough understanding of multiple computer software programs (for example, JumpRun, booking system, Microsoft word and Excel)
• Ensure the most efficient daily operation of the drop zone and assist where necessary
• This position is also capable and required to assist at the front desk

Manifest Level II:

• Manifest parachutists to aircraft loads.
• Schedule daily operations and reschedule based on weather.
• Ensure aircraft weight and balance restrictions are met.
• Ensure aircraft are utilized efficiently.
• Communicate information with aircraft pilots.
• Maintain records as required.
• Communicate all issues to the Customer Service & Manifest Manager.
• Assist in training staff, as requested

Qualifications

Preferred Educational Qualifications And Professional Certifications

• A minimum of 2 years working within a skydiving manifest office.

Experience

A minimum of 2 years working within a skydiving manifest office

For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/NoteDue to a high influx of profiles, only shortlisted candidates will be contacted