Senior Guest Experience & Manifest - Skydive Dubai

Shamal Holding; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Shamal Holding, through the Sky Dive Dubai umbrella, seeks a Manifest Coordinator to coordinate parachutists and tandem passengers, ensuring smooth daily operations and exceptional guest service. You will verify waivers, licenses, and documentation, process payments, and maintain accurate records.

The role requires at least 2 years in a skydiving manifest office, strong organizational skills, and the ability to assist at the front desk.

Qualifications

• Minimum 2 years working in a skydiving manifest office.
• Experience coordinating parachutists and passengers is preferred.
• Proven ability to process waivers, licenses and payments accurately.

Responsibilities

• Coordinate and manifest parachutists and tandem passengers to aircraft.
• Check in tandem customers and licensed skydivers, ensuring waivers and documentation are complete.
• Input and reconcile payments (deposits, vouchers, jump tickets) into JumpRun or booking systems.
• Maintain and file waivers, licenses, and logs for jumpers.
• Assist at front desk and customer inquiries via phone and email.
• Reschedule jumps due to weather, process refunds, and communicate with the finance team.

Skills

Customer service

Team coordination

Attention to detail

Communication skills

Education

Experience in skydiving manifest office (2+ years)

Tools

JumpRun

Booking system

Microsoft Word

Excel

Job description

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate

This role falls under our Sky Dive Dubai umbrella and will beresponsible for coordinating and manifesting parachutists and tandem passengers to aircraft, ensuring efficient operations, and providing exceptional customer service to Skydive Dubai’s customers and staff

• Carry out duties of Manifest Level II
• Check in all tandem customers and licensed skydivers. Collect and record all relevant information into customer files. Do the second check for waivers, ensure all waivers are properly and completely filled out, identification is checked, and the customer meets all requirements to jump
• Take copies and file all of licenses, insurance, and logbook for licensed jumpers and ensure they have the proper documentation and prerequisites to jump at the palm
• Input payments (example: deposits, vouchers, remaining balances, special event payments, and jump tickets) charged by credit card or cash payments into Jump run, hold accountability for a cash drawer, reconcile drawer at the end of the day
• Run necessary accounting reports and queries to settle the drawer at the end of the day. Submit all documents and receipts
• Assist customers for tandem information, reservations, reservation modification, VIP bookings, and licensed skydiver information via email and phone
• In the event of bad weather, rescheduling tandem reservations, providing same day refunds, assisting in refund request forms for customers who have paid online
• Follow up with the finance department and provide flow of information to the customer throughout the refund process
• Keep record, file and update all waivers from customers
• Demonstrate a thorough understanding of multiple computer software programs (for example, JumpRun , booking system, Microsoft word and Excel)
• Ensure the most efficient daily operation of the drop zone and assist where necessary
• This position is also capable and required to assist at the front desk
• Manifest parachutists to aircraft loads.
• Schedule daily operations and reschedule based on weather.
• Ensure aircraft weight and balance restrictions are met.
• Ensure aircraft are utilized efficiently.
• Communicate information with aircraft pilots.
• Maintain records as required.
• Communicate all issues to the Customer Service & Manifest Manager.
• Assist in training staff, as requested

Preferred Educational Qualifications And Professional Certifications

• A minimum of 2 years working within a skydiving manifest office.

Experience

A minimum of 2 years working within a skydiving manifest office

For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/

Note

Due to a high influx of profiles, only shortlisted candidates will be contacted