Senior Skydiving Manifest & Guest Experience Lead

Shamal LLC; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Shamal Holding, under its Sky Dive Dubai umbrella, is seeking an organized manifest coordinator to manage tandem jump operations and customer service. You will verify waivers, check qualifications, and coordinate with pilots to ensure safe, efficient loads while maintaining accurate records.

Ideal candidates will have at least 2 years in a skydiving manifest environment and be comfortable at the front desk. This role is based in Dubai and requires strong teamwork and attention to detail.

Qualifications

• Minimum of 2 years working within a skydiving manifest office.

Responsibilities

• Carry out duties of Manifest Level II.
• Check in all tandem customers and licensed skydivers; collect and record information, verify waivers and prerequisites.
• File licenses, insurance and logbooks for jumpers; ensure proper documentation.
• Input payments and reconcile cash drawer; run accounting reports for end-of-day settlement.
• Assist customers with tandem information, reservations and VIP bookings via email and phone.
• In bad weather, reschedule tandem reservations and process refunds; coordinate with finance.
• Maintain waivers, records and communicate issues to the Customer Service & Manifest Manager.
• Assist at the front desk as required.

Job description

Shamal Holding, under its Sky Dive Dubai umbrella, is seeking an organized manifest coordinator to manage tandem jump operations and customer service. You will verify waivers, check qualifications, and coordinate with pilots to ensure safe, efficient loads while maintaining accurate records.

Ideal candidates will have at least 2 years in a skydiving manifest environment and be comfortable at the front desk. This role is based in Dubai and requires strong teamwork and attention to detail.