Senior ServiceNow Project Manager / Business Analyst

LanceSoft Middle East; Dubai; On-site; AED 300,000 - 570,000; Full time

Job summary

LanceSoft Middle East is seeking a Senior ServiceNow Project Manager / Business Analyst in Dubai to lead ServiceNow initiatives from initiation through go-live.

The candidate will manage scope, timelines, resources, risks, and stakeholders, while performing in-depth business analysis, requirements elicitation, and documentation. Familiarity with Agile/Waterfall is essential.

Qualifications

• 10-12 years of IT experience with ServiceNow projects.
• Proven experience in ServiceNow PM/BA roles.
• Strong understanding of ServiceNow lifecycle and enablement.
• Experience managing scope, timelines, resources, risks, dependencies and stakeholders.
• Strong business analysis skills: elicitation, process mapping, gap analysis, documentation.
• Experience preparing BRDs, FRDs, user stories, acceptance criteria and specifications.
• Familiarity with Agile and Waterfall delivery.
• Experience coordinating UAT, defects, deployment and go-live.
• Excellent communication, presentation and stakeholder management skills.

Responsibilities

• Lead ServiceNow projects from initiation to go-live and stabilization.
• Capture and translate business needs into clear requirements and specifications.
• Coordinate cross-functional teams, manage risks, and communicate with stakeholders.
• Drive UAT, defect management, deployment planning and cutover activities.

Skills

ServiceNow

Project management

Business analysis

Requirements elicitation

Process mapping

BRDs/FRDs

User stories

Agile

Waterfall

Stakeholder management

UAT coordination

Deployment/go-live

Job description

Job Title: Senior ServiceNow Project Manager / Business Analyst

Location: Dubai

Duration: Permanent

Required Skills and Qualifications

• 10-12 years of overall IT experience, with significant experience in ServiceNow-related projects.
• Proven experience in ServiceNow project management, business analysis, or a combined PM/BA role.
• Strong understanding of ServiceNow implementation and enhancement life cycles.
• Experience managing project scope, timelines, resources, risks, dependencies, and stakeholder expectations.
• Strong business analysis skills, including requirements elicitation, process mapping, gap analysis, and documentation.
• Experience preparing BRDs, FRDs, user stories, acceptance criteria, and functional specifications.
• Familiarity with Agile and Waterfall project delivery methodologies.
• Experience coordinating UAT, defect management, deployment, and go-live activities.
• Excellent communication, presentation, stakeholder management, and problem-solving skills.